Operations Associate

WHO WE ARE

Entrepreneur First invests in exceptional individuals to build startups from scratch. We bring together people with extraordinary futures to develop their most ambitious ideas and raise money from the world’s best investors. 

Since pioneering Talent Investing in 2014, we’ve learned to recognise individuals with extraordinary futures before anyone else, embedding them in a community of other ambitious people and giving them the tools they need to succeed, fast. We’ll back you before you have a company, a team, even before you have an idea, based purely on your talent.

The startups co-founded via our programmes are now worth over $10B, and include Tractable, Magic Pony Technology, Cleo, Omnipresent, Aztec, Transcelestial and many more.

EF is backed by some of the world's leading founders and investors, including Patrick and John Collison (Stripe); Reid Hoffman (LinkedIn), Tom Blomfield (GoCardless and Monzo), Sara Clemens (Pandora and Twitch); Nat Friedman (GitHub); and Matt Mullenweg (Wordpress). We exist to make great companies happen that otherwise wouldn’t.

THE ROLE 

We are seeking an Operations Associate to contribute to the execution of all customer related operations for Entrepreneur First in the US. You will assist in driving efficiency and effectiveness across every part of what we do, from identifying and selecting exceptional talent, curating the program, supporting our companies to fundraise and building our alumni community. As part of this role, you will work closely with the Operations Manage to establish processes and ways of working to ensure the smooth running of our operations behind the scenes as well as delivering world class in-person events and experiences. Your work will actively supercharge the career paths of North America's smartest, most ambitious individuals and directly contribute to the creation of the next wave of impactful, globally important companies.

WHAT YOU'LL DO

As part of a small, high performance team, you will...

1. Contribute to delivering operational excellence throughout the EF customer journey, covering online and in-person experiences

EF's programs empower exceptional individuals to build companies from scratch. You will proactively work with our Talent Investing team to map out the end-to-end customer journey and ensure that every step of that journey is planned with a customer-centric lens and executed with operational precision and excellence. This covers everything from managing one-to-many customer communication, to planning and delivering all events. Events at EF can encompass everything from curated, intimate dinners, bringing together operators and thought leaders in EF's ecosystem. to weekend Hackathons, Selection Days, and regular workshops for our founders once they are on our program.

2. Contribute to the creation of operationally excellent workflows and processes 

You will work closely with the Talent Investing team, who identifies, attracts and catalyses potential founders through our company creation program. You will assist the Talent Investors on proactive funnel management and program management, ensuring that we have an accurate and easy-to-understand view of our progress at both a macro and micro level.

3. Assist in the implementation of centrally developed and procured operational systems and processes

You will collaborate with our Global Product team to ensure that everyone on the US team understands how to use all centrally developed systems (e.g. our CRM, Salesforce), and also ensure that the US team's operational needs are effectively communicated to the Global Product team to enable appropriate procurement and configuration of centrally developed systems.

WHO YOU ARE

+ 2+ years of experience in fast-paced environments with a focus on event planning, business operations, and/or project management

+ Proven ability to support complex, cross-functional projects

+ Proven ability to contribute to and work within small high performance teams to deliver ambitious goals

+ A strategic thinker with a sense for identifying inefficiencies and supporting the design of new processes and systems

+ Comfortable operating in uncertain situations, while maintaining high performance standards

+ Excellent verbal and written communication skills

+ A bias to action and ownership mindset

+ Good stakeholder management skills; able to anticipate the needs and requests of multiple stakeholders

+ An interest in technology startups, and EF's unique approach to company creation

What We Offer

A competitive salary and generous performance related bonus The opportunity to supercharge your learning by working with a diverse global team across Europe, Asia and North America. Attractive vacation allowance; in addition to our annual leave policy, we additional close our offices globally for around two weeks over Christmas and New Year. Enhanced parental leave, plus broader leave policies. We care about our team and enabling the right balance between home and working life.

EF champions diversity and is committed to creating an inclusive environment in which a wide variety of backgrounds thrive. We do not tolerate discrimination of any nature including but not limited to discriminating on the basis of race, color, religion, culture, nationality, gender, gender identity or expression, pregnancy, sexual orientation, age, disability, or marital status.