Jr Connectivity Specialist w/ English (Fully remote LATAM)

⚡ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 240 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

⭐ About the role

At Lodgify, connecting our customers through our Channel Manager is a crucial part of our operations and Success.

As a Junior connectivity Specialist, it is all about connecting people. You will become an expert (we call ourselves “gurus”) setting up connections for our customers between Lodgify and the Major OTA’s such as Airbnb, Booking.com or Vrbo. You will use that expertise to establish the connection and ensure it is done with no errors, allowing our customers to receive bookings through Lodgify. You will help them by responding quickly to connection requests, as well as guiding them on how to make most of Lodgify.

⭐ What you will be doing:

Establish connections between Lodgify and the main OTA’s Liaise with our Onboarding team to ensure the customers with the onboarding process are connected at their requested time and without issues Respond to incoming requests for assistance via email Escalate issues to Senior specialists  Ensure nothing but excellent service and a high level of customer satisfaction Report customers feedback/issues to relevant departments & Follow up

⭐ What we are looking for:

Good English both written and spoken. Any other of the following additional languages would be of high value: French, Italian, Spanish or German.  Easily connecting with people and understanding their issues Passion for creating the best customer experience ever Organized and able to handle multiple inquiries Positive attitude and sense of responsibility Good communication and problem-solving skills Familiar with cloud-based applications and internet expert

⭐ Benefits:

Full-time position (40hs a week) Performance monthly bonus. Be part of an international team of over 40 different nationalities.

⭐Benefits

- Full-time position (40hs a week)

- Salary in USD!

- Performance Bonus

- Allowance for your home-office tools: computer, headset, mouse, etc.

- Referral program with paid compensation.

- Opportunities for growth and development

- Great culture & working environment with an international team of over 40 different nationalities.

- Yearly team-building events and activities.

- Training and mentorship program.

- Yearly performance reviews.

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.