So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’re grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability.
We want to do the best we can by our customers and by each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do.
- Clear
- Honest
- Ambitious
- Inquisitive
- Caring
- Sustainable
We are looking for a seasoned Product Manager that can grapple and shape our ambitions to deliver a market first and customer centric approach creating and delivery intuitive customer experiences.
We strive to be product and customer centric and are looking for someone to accelerate and unravel our customer experience so that we are ready to give our customers the best choices and options to managing their energy.
We have internal and external customers, and this role is focused on bridging high level requirements, including regulatory and policy needs, that have stemmed from the current disruptive market conditions.
As a customer and tech-first company, we are focused on providing the best onboarding and self-serve capabilities in the industry. From first engagement through to problem resolution, our customers and colleagues should be confident that we have the right tools, processes, and technologies to deliver a five-star experience.
The key area this role will focus on:
Our new customer journeys from joining us to awareness of our new product and service propositions predominantly in self-serve channels and looking to ensure all customer experience channels are embedded as part of the customer experience for growth.
You’ll be working in a cross functional Product, Product Design, Marketing and Content and engineering teams, reporting to Group Product Manager.
To enable your outcomes to take shape you’ll need to get your business partners engaged across several areas that will enable their problems to be solved and begin driving the opportunities that have availed themselves. Your close partners will be:
- Sales: Acquisition, retention, third-parties and self-service;
- Customer Services and Operations: proactive problem resolution, self-management and maintenance and automation.
- Regulations: Adoption of new and changing regulatory requirements, adherence of existing products and processes to business-as-usual standards,.
- Trading: ensuring solutions are competitive and right-aligned with business requirements and the wider industry market.
Requirements
- Define problem statements through to scope working with your business partners and data to elicit and ascertain the possible solutions that will deliver customer and business successful outcomes.
- Define requirements from, early engineering estimation level to refined stories, working closely with Product Design to get UI/X influence and adjustment before epic level definition.
- Clearly evaluate analysis and discovery work including impact assessments ensuring that work is deliverable aligned to the problem to solve – customer and business.
- Validate scope with business partners that is cohesive to the Product Design methodology and aligned to Agile scrum. Rapid iterative refinement to ensure the right thing is ready for delivery at the right time in the right way dependent on the needs of the business and customer.
- Document and build your analysis in Confluence and Jira, including One pagers, incorporating customer flows and UX as well as technical spikes
- Ensure alignment through regular syncs with your cross functional teams and business partners throughout the product research and analysis lifecycle
- Be data driven and have a strong analytical experience, to drive value propositions for the outcomes you recommend.
- Be adept at using data services such as Mixpanel and looker to understand customer behaviour and leverage insights to support optimisation of existing services as well new features.
Benefits
What's in it for you?
- Competitive salary
- Life Assurance 4x base salary
- Bonus up to 10% base salary
- 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
- Hybrid Remote Working
- Ongoing support and development as well as a generous learning and development budget
- Free daily breakfast
- Great reward and recognition
- Exposure to all parts of a growing business
- Pension matching as part of auto-enrolment pension scheme
So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it.
If you are interested in finding out more, please apply and make sure to complete all the questions to the best of your ability.
Good luck!