Logistics Coordinator (Interim)

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s largest direct to consumer flower company.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries. 

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. Everyone here has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

Operations at Bloom & Wild

Our overall team at Bloom & Wild Group is now over 400 people. The Operations team is organised broadly into three sub-teams, although in practice these all work very closely together:

Forecasting & Logistics: working closely with our fulfilment partners and carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated Cost of Goods Sold (COGs). This sub-team also manages our cross-functional peak planning processes and forecasting at fulfilment level.

Own fulfilment team: including warehouses in Amsterdam (Netherlands), Nuneaton (UK) and Bergkamen (Germany). This team optimises for customer satisfaction, quality and associated COGs.

Supply Chain and Quality: this team manages our supply chain for packaging and non-floral gifts, and works with our flower supply chain partners to optimise for quality.

Our key enablers for every element of our operations are data and technology, so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products.

The role and ways of working

We're looking for an Interim Logistics Coordinator to join our central Operations team on a 12-month fixed term contract, to cover a period of parental leave which begins in June.

Reporting to our Logistics Lead, you’ll be mainly responsible for managing the core day-to-day delivery operations for our German and Austrian markets (note: German language skills are not needed).

You'll work closely with our fulfilment and delivery partners across both markets, fixing urgent issues and streamlining processes to achieve operational excellence and optimising for customer satisfaction, delivery performance and associated COGs. Depending on market performance and team capacity, you will also support our logistics operations across other markets (including Netherlands, Belgium, UK, Denmark). You'll also get involved in planning, project managing and executing ‘peaks’ - for us, this is Mother’s Day, Valentine’s Day and Christmas.

The role comprises of 3 main areas:

Delivery Management:

- Managing the day-to-day relationship with national carriers in Germany & Austria to ensure we are meeting agreed service levels

- Monitoring internal and external delivery reporting to ensure we are meeting service levels and reacting to live issues

- Conduct analysis (for example, reviewing detailed delivery data or customer NPS responses) to identify optimisations and opportunities to improve our delivery performance and customer experience

- Managing shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaks

Operational Support:

- Supporting our Logistics team and associated departments in working across all markets and brands, to solve specific challenges which have been identified as high importance or urgency

- Supporting in planning and executing projects at any one time, and championing operational excellence by applying an analytical and strategic way of thinking

- In some instances, helping to design in-depth business cases to inform analysis and strategy

Peak Management:

- Supporting in the planning, project management and execution of German & Austrian peaks (Christmas, Valentine’s Day & Mother’s Day) 

About you:

Ideally you'll have 2-3 years experience in a similar role, preferably at another high-growth start-up Strong analytical skills - a data-driven decision maker who is comfortable analysing data and deriving insights in Excel, through detailed model-building in particular You have a flexible mindset and thrive in a dynamic and fast moving environment You have excellent communication skills and enjoy working collaboratively with multiple stakeholders (from delivery drivers to warehouse account managers) You’re excited about problem solving with others in a fun and caring team You sweat the details and take care in your work to consistently deliver excellence You put customers first, seek to understand what works for them and champion them in your decision making You enjoy figuring out new tech, testing, learning and trying new things You're enthusiastic, passionate and keen to deliver results that impact the business

Working Environment

Bloom & Wild Group teams are distributed across office locations in Amsterdam and London, and multiple warehouse locations. The Bloom & Wild operations team is based in London, and we work together in the office weekly on a variety of exciting projects to help maximise learning and collaboration.

We’re working hard to create a culture of inclusion for our teams, whether they’re working from the office or home.  And so whether you need to be at home for focus time or for a school pickup, or you want to spend time with your co-workers, we’ll do our best to make your experience a good one!

Our perks and benefits:

* 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per year. There is also the option to buy an extra 5 days holiday each year

* Flexible working schedule (core hours from 10-4pm)

* We offer flexible bank holidays so you can trade a bank holiday day off and in its place take off another day that fits better with your beliefs, values and celebration calendar

* Choose your laptop and any extra equipment you need to do your best work

* Health cash plan through Simplyhealth

* Personal development budget

* Enhanced Family Friendly policy

* Financial wellbeing support through Bippit

* Workplace nursery - a salary sacrifice based childcare scheme

* Cycle to work scheme

* Pension contribution

* Discounts on our blooms & other beautiful products!

* Lunch & learns

* Bloom & Go Wild trips

Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, inclusive and scale-up culture, and those who choose to come into the office, also benefit from:

* A kitchen stocked with snacks + a beer, wine and soft drinks fridge

* Early finishes on Thursdays & Fridays to spend more time with each other

* We love to get together to celebrate!  Events include Summer & Christmas parties, post peak celebrations and team lunches

In addition, we’re supporting each other and maintaining our culture remotely through:

* Weekly online yoga class

* Celebration of birthdays, anniversaries, and special occasions

* Weekly Stand Up and Monthly Meetings to celebrate our successes and value nominations

* Wellbeing support through our online platform, Open Up, which offers online therapy sessions

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know.