Community Manager

The Community Manager will be the lynchpin to ensuring a ‘second to none’ membership experience, and driving growth of The Leaders Club globally. The role will be responsible for deepening relationships with members and key accounts to drive membership growth, engagement and referrals through a community marketing based approach. The Community Manager will be the guardian of the membership experience, working collaboratively with team members across the business to ensure membership products are delivered to time and of the highest standard.

The Community Manager responsibilities including

• To own the community marketing plan to drive engagement with all member products, and working collaboratively with the Content, Marketing and Product teams to help execute our content marketing plan to engage new audiences
• To deepen relationships with all members and key accounts across the business, to drive membership renewals and new business, through referral marketing and outreach
• To ensure the member database is accurate and up-to-date at all times, in accordance with data protection law
• To monitor member product usage and behaviours and work with the Product team to make recommendations based on usage and behaviour patterns
• To provide regular market feedback to relevant teams to inform product development and marketing plans
• To help monitor KPIs and support in the reporting against those KPIs monthly
• To support the delivery of products to time and budget, working collaboratively with relevant teams across the business, ensuring a ‘second to none’ membership experience
• To support the Product team in helping create introductions across the network
• To build industry knowledge of the target market and continually feed that knowledge back to the business
• To execute all membership processes for all membership types, from onboarding through to renewal, ensuring that the agreed processes are followed

Requirements

• Proven Membership or Community Management experience
• A passion for sport
• Has excellent time management and organisational skills, able to work under pressure and meet tight deadlines
• Excellent negotiation and rapport building skills with both internal and external groups
• Uses a variety of ways to get things done and seeks new ways to solve problems even when the first way isn't effective
• Has excellent communication skills, both written and orally and is able to plan and execute a community marketing plan
• Goal orientated and is able to plan and follow a process to reach KPIs and revenue goals
• Actively investigates new perspectives and opportunities, pursuing training and development opportunities
• Computer literate with good knowledge of I.T. including Office packages, Word, Excel, PowerPoint and Outlook

Benefits

• 26 days annual leave + additional day for every 2 years' service
• Simply Health membership
• Access to gym membership
• Pension contributions
• Enhanced family policies
• Cycle to work scheme
• Interest free travel season ticket loan
• Opportunities to travel around the world