Concierge Executive - EU & Asia

Role purpose

Our concierge team members ensure guests a smooth and easy pre-planning to post-stay vacation experience. As a onefinestay Concierge Executive, you’ll help create the one on one, personalized travel planning and management luxury clients expect and deserve. The right candidate will possess the ability to organize itineraries and curate travel experiences with minimal help, direction and supervision. In addition to exceptional planning and customer care, the ability to reach team sales targets are also expected. Fluency, both written and spoken, in English, French and Spanish is a must. 

Duties and responsibilities 

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• Assess and action client needs during the post-sale / pre-arrival / in-stay stages
  
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  • Via phone
    
  • Via email
    
  • Via Customer Relationship Manager (CRM)
    
  
  
  
• Manage client expectations  in a timely manner with all stages of trip planning once the accommodation is confirmed:
  
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  • Service expectations can range from booking a la carte services to coordinating entire travel experiences including, but not limited to transportation, culinary, health & wellness, experiential and other ancillary services, prior to, immediately before and during travel.
    
  
  
  
• Ensure that travel details are prepared, affirmed and executed in a consistent manner, including the creation and distribution of Arrival Documents to clients for traveling purposes.
  
• Comprehend and guarantee that all governing policies and procedures are followed and all clients’ preferences are met, and that no reservations are completed unless the client has consented in writing the acceptance of any deadlines, cancellation fees, and/or charges, penalties or fees that may be incurred.
  
• Contribute to sourcing and onboarding new additional services suppliers
  

Qualifications and experience

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• Excellent communication skills (fluency in Italian & French is an advantage)
  
• Practiced experience within the luxury hospitality industry; previous pre-planning and itinerary creation experience is essential
  
• Impeccable time management skills, strict attention to detail, prioritization and organizational skills with the ability to work autonomously
  
• Strong analytical & problem solving skills ensuring client satisfaction are vital.
  
• Potentiality to travel for educational purposes to core destinations (passport may be necessary).
  
• Ability to learn how to navigate onefinestay platforms including strong knowledge of MS Office.