Mind Gym

Client Operations Associate (night shift)

Join Mind Gym as they are looking for a Client Operations Associate (night shift)

An exciting opportunity has arisen to join MindGym's operations team in our new Operations Shared Service Centre in the North-East. This role is well suited to an operations administrative professional with experience of supporting a global organisation.

This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career.

What you'll being doing

  • Supporting a range of critical operational processes that support MindGym in providing a superior service to our clients
  • Working closely with the Product, Sales and Customer teams to support their work
  • 1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders
  • Utilising operational tools and project management platforms, such as Hive, to drive efficiencies
  • Facilitating communication between key stakeholders and internal departments
  • Liaising with stakeholders in both our UK & US teams, helping us work towards the alignment of working practices

About you

  • Client-oriented
  • Organised with excellent attention to detail
  • Exceptional written and verbal communication skills
  • Problem solver with a positive mindset
  • Ability to multi-task multiple concurrent work activities
  • Flexible & adaptable – you'll be cross trained in a number of processes so that you'll be able to support processes in line with business priorities
  • A strong team player and desire to see the team succeed as a whole, but also, when required, the ability to establish priorities and work independently
  • Ability to learn new tools and processes quickly and disseminate that knowledge cross-functionally
  • Inquisitive and curious by nature, with a hunger to learn
  • Analytical and data driven – a good level of competency in Excel
  • Reliable, dedicated and hard working
Benefits
  • Company pension
  • Additional leave 
  • Cycle to work scheme
  • Free fitness classes
  • On-site parking
  • Private medical insurance
  • Referral programme