Customer Support Specialist

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day! 

Your Experience

Must have:

• 
  
• Excellent command of English is a must,
  
• Knowledge of one more foreign language will be a plus,
  
• Strong communication and problem-solving skills,
  
• Patience and an ability to handle stress,
  
• Love of modern technologies.
  

We’ll be happy to learn more about you, your skills, experience and reasons for your interest in this position from your cover letter.

What you'll be doing

You'll be responsible for:

• 
  
• Responding to user requests about the app usage in a timely and accurate way via email,
  
• Escalating issues to the engineering team,
  
• Identifying and analyzing user needs to provide insights to the product team,
  
• Working schedule 2/2 days .
  

A monthly salary base for this position in Vilnius, Lithuania starts from 1050 € to 1400 € gross per month.

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