Origin Coffee

People Coordinator - Cornwall

Join Origin Coffee as they are looking for a People Coordinator - Cornwall

About Origin

We’ve come a long way since 2004—and we’re just getting started.

As one of the longest-standing independent coffee roasters on UK shores, the love of coffee fuels everything we do. We work on challenging the expected, crafting tangible experiences and products that are impactful and progressive. We work hard and with integrity to shape and share exceptional coffee fairly with all. As a B-Corp-accredited coffee roaster, we’re not here to jump on bandwagons. No greenwashing. No jargon: an inclusive, global community, listening and speaking up for the future we believe in.

We build, nurture, and champion relationships at the source, celebrating farmers, cooperatives, and producers. We support direct trade, traceability, and quality. From crop to cup, every step of our journey is considered; we’re proud to be held accountable, always striving for better ways to do business, placing people and the planet before profit.

Dedicated, curious, driven, and open-minded, we’re not afraid to push boundaries and shape positive change. With a growing team of award-winning coffee professionals, a world-class coffee programme, six coffee shops, and an ever-evolving product range, we continue to work hard to create inclusive spaces within Origin as well as everywhere we go, where conversations can grow. We move fast yet stay grounded, cutting paths through the noise, and have a lot of fun along the way. We’re here for ideas, rolling up our sleeves, and sharing new perspectives. Opportunities are on the table—yours to shape, with full support.

Join us in pursuit of coffee excellence.


Joining the Director of People and Culture as the first line of support, we seek a People Coordinator to provide daily HR functions to all departments across Origin, including teams in Cornwall, London and those working remotely.

This is an exciting opportunity for an experienced 'people professional' looking to further develop their career in HR and people development. The role will provide a wide range of support, acting as a liaison for Origin team managers and employees and the people team, ensuring smooth communication and prompt resolution of requests and questions. In addition, the role will assist in updating policies, processes, and documents as we continually improve and evolve our ways of working, responding to legislation updates and how to be a better employer.

With demonstrable experience in working with autonomy and managing a varied workload, the role requires someone who is comfortable working with our team members across all areas of our business, including wholesale, e-commerce, and retail.

The role requires someone with the excellent organisational ability, familiarity with HR software including ATSs, strong communication skills to support and deliver whole recruitment lifecycles, knowledge and demonstration of keeping abreast of employment law changes, talent pipeline development and duties required of an HR generalist.

Key responsibilities are:

Employee engagement and wellbeing

  • collate and assess employee satisfaction data through regular surveys and workshops.
  • regularly review and suggest additions to our employee health and well-being benefits.
  • work with internal stakeholders to develop and enhance employee engagement and cultural improvements for all Origin employees.

Employee team support and development

  • act as the first point of contact for all employee queries and answer all enquiries from team leads and line managers.
  • to support the implementation of training and development and performance improvement plans and programs across Origin teams and departments.
  • develop key working relationships with all team members for Origin to develop and grow our people to be better versions of themselves.
  • performance management - administration of the probationary review and performance management programs, including notifying managers of upcoming reviews, tracking completion, and evaluating all reviews to highlight performance and training issues.
  • provide administrative support on employee relations cases as they arise.

General and administrative task support

  • support and assist the Director of People & Culture with all administrative processes of the employee life cycle across all Origin departments and locations to provide efficient and effective people support.
  • responsible for managing people and finance-associated processes, including payroll and tracking and reporting new starters and leavers using Origin’s cloud-based HR system CharlieHR.
  • support Origin’s business administrator with booking team meetings, away days, training sessions and venue booking.
  • be the first point of contact and response for all external queries in the People@ inbox
  • be the first line of support for Origin employees seeking information, advice and support regarding benefits and options available to them.
  • manage and maintain employment-related changes - preparing documentation as necessary; updating contractual changes, databases and cloud-based systems; ensuring information on all team members is accurate, legally compliant, complete, and processed in line with applicable Data Protection legislation.

People analytics and data

  • work with the Director of People and Culture to collate and analyse data, including turnover, attrition, absenteeism (by department), overtime, equity, diversity, and inclusivity to shape workforce development.
  • run monthly reports on turnover, absenteeism, attrition, and overtime.
  • review people-orientated costs, including those incurred through recruitment (onboarding and offboarding) activity, training, and development.
  • update CharlieHR with all pay, promotion, and role change information.

Recruitment and retention

  • advise and guide Origin’s appointing managers with the employee life cycle, including:
  • reviewing and updating job descriptions with team leads
  • places to advertise
  • working with agencies
  • shortlisting, interviewing, and appointing the new hire process
  • manage the advertising of Origin roles on industry-specific job sites, including relevant, new, and upcoming sites and places.
  • complete all pre-employment checks, including references and right-to-work applications.
  • responsible for timely preboarding due diligence, including confirmation of employment, terms and conditions and right-to-work checks.
  • responsible for successful onboarding processes, including working with team leads and line managers to collate and distribute onboarding orientations.
  • responsible for off-boarding Origin leavers, including conducting exit interviews and contractual and process due diligence so we remain compliant whilst celebrating them moving onto new pastures.

Systems and processes

  • manage advertising Origin job roles, including maintenance and performance of our applicant tracking system (ATS), including content updates, role advertising and full hiring process.
  • maintain and update employee files and the people team database on CharlieHR.
  • monitor all important documentation such as probation forms, performance reviews, performance improvement, training, and development plans, as well as disciplinary and conduct documentation.

About you

To be successful in this role, these are the things that matter the most:

  • you are confident and confidential and can build excellent, trustworthy relationships across a range of stakeholders with varying seniority and experience.
  • you have a friendly and approachable people coordinator with prior experience and a passion for delivering people support which will align with Origin’s values and purpose.
  • you have a high level of emotional intelligence with an ability and awareness to apply compassion, empathy, and confidentiality.
  • you work with a high level of organisation and execution, with conscientious attention to detail.
  • you are process-orientated, love getting into the detail to produce accurate work to a high standard, and enjoy sweating the small stuff, sometimes at short notice.
  • you can demonstrate your commitment to equality, diversity, and inclusion and ways to improve and evolve a brand's position for continuous improvement threads a thorough approach to all work.
  • you can role model Origin’s values, equity, and commitment to change.
  • your experience and commitment to creating a culture of innovation, opportunity, and responsibility can easily be demonstrated.

Essential qualities to have

  • educated to degree level or equivalent up to CIPD Level 3.
  • demonstrable HR experience, with a strong interest and enthusiasm for working continuously to improve and develop a people team in a brand-led business.
  • demonstrable experience working with up-to-date employment legislation, practice, policy, process, and systems.
  • in-depth and confident understanding of up-to-date employment law and changes.
  • you have heaps of enthusiasm, diplomacy, and patience and yet you have;
  • a sense of urgency and confidence working in an ever-changing environment.
  • an ability to prioritise, manage your own workload and show initiative.
  • good knowledge of data analysis and risk assessments.
  • excellent verbal, written and presentation skills.
  • a good sense of fun, a creative outlook, and a willingness to learn.
  • an ability to effectively manage a cloud-based HR database with a strong focus on data integrity.
  • a strong understanding of all Microsoft Office applications, including Excel and confidence in the use of digital technology.
  • willing to relocate to Porthleven, Cornwall.

Desirable qualities to have

  • CIPD Level 5 qualified.
  • experience of working for an owner / founder-led brand.

Everyone at Origin contributes to

  • identifying and connecting with potential opportunities that will benefit our people and the Origin company
  • providing and helping colleagues who may need support with a general awareness of how each other is doing, enabling everyone to be their brilliant selves.
  • pitching in and helping colleagues out when required, stepping away from our day jobs and stepping into another role or team.
  • keeping our shared spaces clean and tidy, including our offices, kitchens, shower rooms, shared spaces and loos.
  • staying informed and communicating with colleagues in Teams – rather than by email!


Salary and Benefits


£25,000 - £26,000 FTE per annum


29 days holiday, including bank holidays and your birthday off (pro-rata for part-time)


Employer (5%) and Employee (3%) pension contribution – employees can increase their contribution.

Mental Health and Physical First Aid Training

We provide our employees with a toolkit for preventing and addressing mental health crises in and out of work, providing genuine support, safety, and happiness in the workplace.

Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay

We recognise the importance of family and provide enhanced pay to support all parents and their journey to becoming one

Transitioning at Work Policy

We want everyone at Origin Coffee to feel comfortable being themselves at work. We are committed to promoting equality and diversity and supporting our colleagues who identify as trans, and providing support through any transitioning process.

Financial Wellbeing Support

We have partnered with Wagestream, a financial well-being provider that offers financial coaching, money management, debt advice, and individually tailored advice.

Employee Assistant Programme

A comprehensive suite of support from our EAP Hospitality Action, including help with physical, mental, and financial wellness at work

Continued Professional Development

We invest in all our employees by supporting personal development and encouraging you to broaden your experience and learning potential, led by you.

SCA Training

Everyone who works for Origin can embark on the SCA training programme. Depending on your learning readiness, you can dip your toe in or immerse yourself fully. It's pretty addictive!

An Employee Referral Scheme

Once you join Origin, you'll want to introduce like-minded people to us. When you do, they settle in and pass their probation, and you earn £200


Two days per year off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafes and on our merchandise and partners. And, of course, regular social and team events serve exceptional food, drink, and fantastic coffee!