Account Director

About UpSkill Digital

UpSkill Digital - founded in 2015 - is on a mission to empower all people to succeed in the digital age. Through human-centred, experiential learning programmes, we work with businesses and communities - supported by a global network of coaches, trainers and digital experts - to empower people and stimulate economies from a grassroots level, and we need YOU to help us drive our learning programmes to achieve long-lasting change.

Working at UpSkill

Working at UpSkill is more than ‘just another job’, it’s a chance to build something that matters with a team that truly cares. You’ll get the freedom, tools and support to bring your best self to work and make an impact where it matters most.

We offer you an abundance of benefits and initiatives that actually matter, such as:

• Access to annual learning grants so you can take control of your learning and development journey.
• Agile working environment - we aren't worried about where you work as long as you get what you need to get done.
• Referral, commission and bonus schemes (money is a motivator, after all)
• Well-being initiatives and a jam-packed social schedule for the chance to build real, meaningful relationships
  
• Strong tech set-up, whether you are working from home or decide to visit our London office!

So, if you're looking for a change and you're ready for a challenge, then get in touch!

At UpSkill, we are committed to building learning interventions that inspire a culture of lifelong learning and provide organisations with the support, skills and solutions they need to thrive in the digital world. Our learning experiences sit in the sweet spot where industry-leading learning design meets a global ecosystem of Subject Matter Experts (SMEs), trainers and perfectly blended delivery.

As we continue to partner with forward-thinking organisations, we have an exciting opportunity and are on the lookout for an exceptional...

What does success look like?

• Has a minimum of 5 years of experience in strategically managing accounts with large multinational clients.
• Has managed at least 3 client accounts simultaneously, acting as a strategic partner providing direction, accountability and strong leadership.
  Is a hard-working individual with remarkable time management, organisational and communication skills.
• Has a commercial mindset with strong financial acumen and an eye for business growth.
• Has demonstrable foresight to anticipate roadblocks and pivot accordingly.
• Are quality and results-driven, constantly seeking ways to optimise deliverables.
• Has unparalleled attention to detail with a hands-on approach and thrives in a fast-paced environment.
• Have experience in the areas of learning management or digital transformation
• Have experience with digital content creation.
• Proven track record of securing business from large organisations with a prolonged sales cycle and worked with CRM systems.
  

Diversity, Equity, Inclusion and Belonging

• At least 3 years experience of working within Diversity, Equality and Inclusion, and general administration.
• A secure understanding of how nuances around DEIB impact individuals and structures within organisations.
• The ability to consult external stakeholders and clients on best practices around DEIB and recommended interventions.
• The ability to define outcome measures for DEIB learning delivery and impact
• Deep expertise in DEIB methodology and approaches to leadership development at the executive and senior management levels.
• Experience in advising clients, senior leaders and senior HR colleagues on the DEIB leadership development approach to overarching business challenges
• Advise on how DEIB learning interventions feed into the client’s wider business objectives.
• The ability to build trust with clients and foster a relationship that allows them to trust your judgement.
• Ability to build a programme from scratch and align to our client's business goals
• The skills to negotiate timelines with clients and ensure POs for work are secured quickly and efficiently.
• The ability to generate ideas for new DEIB initiatives and expand existing accounts.
• Have a data drive strategy to build a range of DEIB strategies and track progress toward diversity recruitment goals, advance efforts and identify gaps to make recommendations on improvements.

What are some of the things I will be doing?

• Maintaining and building strong working relationships with all key stakeholders, being an established point of contact and being recognised as the partner that provides strategic counsel on communications direction
• Work with the sales team to implement sales and marketing strategies to grow all accounts in your portfolio through renewal and expansion of current accounts and new business strategies to grow your portfolio
• Be accountable for all facets of account success, retention, and growth; overseeing and managing multiple workstreams, leading teams where appropriate and leading after-project review meetings highlighting excellence and areas of improvement
• Deliver unparalleled exceptional client service at all times, be the first to offer innovative solutions, strategic guidance and effective problem solving that achieve account objectives
• Responsible for managing multiple stakeholders and supporting different workstreams, successfully working cross-functionally across teams to manage shifting timelines and constantly support timely deliverables
• Through strong leadership, coaching and trainingsupport team members to constantly deliver at high standards, develop their own stakeholder relationships, implement sales strategies and contribute towards objectives
• Be responsible for budget planning, allocating and analysing for the account and optimal delivery
• Deliver on revenue targets per client and ensure that you are growing your CLV per client
• Work with programme managers and client managers to ensure successful overall project strategy, delivery and impact reporting from product through to client relationship management
• Build a true understanding of the business and it’s motives to Identify opportunities for growth and account elevation by implementing practices that optimise delivery and performance
• Sourcing and managing global enterprises

Does this sound like you? Then get involved!

We would love to get a feel for your approach and personality, so if you feel you would be a great fit, please submit your application. We believe in transparency here at UpSkill, so we wanted to share a little more about our recruitment process:

• The first stage is a 30-minute informal chat so we can get to know you and understand your motivations to join us
• You will then be set up for a second stage interview with your potential manager, so you have the chance to ask questions and learn a bit more about the team you are joining

UpSkill Digital is committed to creating a diverse and inclusive workforce. We pride ourselves on being an equal-opportunity employer. All relevant and qualified applicants will be considered regardless of religion, gender, sexual orientation, disability and age.