Senior Product Manager - Testing and Results

We Are Redefining How People Approach Their Health

ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions. 

Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, having generated a waitlist of over 300,000, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.

We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.

We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

About the team

The Testing & Results team’s mission is to maximise the % of members who get the most insightful understanding of their body’s health progress. They’re responsible for delivering the most comprehensive and personalised health insights available in an easy and fast way. The team’s domain covers the testing & retesting experience end-to-end: scaling fulfilment, integration with partners and labs, and the delivery of results in-app so members know how their gut & metabolic health connects with food and long-term outcomes they’re after. They’re also responsible for iterating how we’re using the latest science and tech to provide more insights into our member’s health and combine new health markers to update how we think about the ZOE score and give members control of their health.

To deliver the best experience to members, this cross-functional team works closely with the Operations team (packing, kits, testing instructions) and the Science team (results digest, insights playback, gut profile). It’s a big, complex and fun scope.

About the role

We’re looking for a Senior Product Manager to obsess about the Testing Experience.  You’ll work closely with the  Group Product Manager, Operations and Engineering leads to shape the roadmap, enable fast-paced execution, and drive impact and efficiency as we scale.

You'll be...

The champion of the user’s needs. Drive continuous discovery for the team with the aim to understand, capture and communicate the deeper motivations of customers and what drives them to adhere to the ZOE program. The expert in the delivery of personalised advice for different user segments and behavioural patterns. You’ll use user personas and jobs to be done - and the LTV of each segment - to customise our approach Looking for ways to scale the backend of the testing experience and its process Driving the team’s roadmap: identify, scope, and prioritise opportunities to grow user activation and engagement, increase operational efficiency and improve unit economics in partnership with folks in Operations, Coaching, and other Product squads. Biased towards action: work closely with Operations, Coaching and the Product team to rapidly execute the roadmap based on the opportunities the team prioritised Driving a culture of data-driven decision-making, ensuring clear success metrics for each initiative and feature launch, driving insights from operational analysis and product metrics, and partnering with Analytics and Data Science where needed. Running a constant cadence of experiments, inspired by user and market insights. Use testing insights and ongoing performance data to inform strategy and future tactics. Building the machine that builds the machine: shaping culture and leading by influence through the use of data, logic and member knowledge and leveraging your time effectively by working through others - both inside and outside the team

We think this role would be a great fit if you...

Have a proven track record building products in a consumer-first environment to deliver a better customer experience, operational efficiency, and unit economics in a high-growth tech startup. Expertise in one or several areas is a plus (e.g. health-tech, telemedicine, operations &/ logistics) Are highly quantitative, with a data-driven mindset Iterate extremely rapidly with a “let’s try it” attitude, whilst being mindful of risks and pitfalls. Are as comfortable getting hands-on as taking a step back and thinking strategically, proactively identifying issues and opportunities, and tackling them without being told to do so. You must be willing to get involved with the weeds of this week’s delivery, alongside thinking about how recent test learnings inform our plans for the next quarter Are experienced with user-centric, rapid product development loops: extracting insights from customer interviews, understanding quant data, translating them to ideas, and translating ideas to prototypes that can be tested rapidly to get user feedback and validation. Have experience working with cross-functional teams and leveraging others around you Enjoy working cross-functionally with many different partners from executives, to designers, to engineers to data scientists and scientists. Have intellectual curiosity & rigour.

These are the ideal skills, attributes, and experience we’re looking for in this role. Don’t worry if you don’t tick all the boxes, especially on the skills and experience front, we’re happy to upskill for the right candidate. 

Life as a ZOEntist – what you can expect from us:

As well as industry-benchmarked compensation and all the hardware and software you need, we offer a thoughtfully-curated list of benefits. We expect this list to evolve as we continue supporting our team members’ long-term personal and professional growth, and their wellbeing. 

Remote-first: Work flexibly – from home, our London office, or anywhere within the EU 

Stock options: So you can share in our growth 

Paid time off: 28 days paid leave (25 holiday days, plus 2 company-wide reset days, and 1 “life event” day) 

Enhanced Parental Leave: On top of the statutory offering

Flexible private healthcare and life assurance options

Pension contribution: Pay monthly or top up  – your choice. 

Health and wellbeing: Like our Employee Assistance Program and Cycle to Work Scheme

Social, WFH, and Growth (L&D) budgets. Plus, multiple opportunities to connect, grow, and socialise 

We’re all about equal opportunities 

We know that a successful team is made up of diverse people, able to be their authentic selves. To continue growing our team in the best way, we believe that equal opportunities matter, so we encourage candidates from any underrepresented backgrounds to apply for this role. You can view our Equal Opportunities statement in full here. 

A closer look at ZOE Think you’ve heard our name somewhere before? We were the team behind the COVID Symptom Study, which has since become the ZOE Health Study (ZHS). We use the power of community science to conduct large-scale research from the comfort of contributors’ own homes. Our collective work and expertise in biology, engineering, and data/nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

Seen ZOE in the media recently? Catch our co-founder Professor Tim Spector (one of the world’s most cited scientists) and our Chief Scientist Dr Sarah Berry on this BBC Panorama, and listen to CEO Jonathan Wolf unpack the latest in science and nutrition on our ZOE podcast. 

Oh, and if you’re wondering why ZOE? It translates to “Life” in Greek, which we’re helping ZOE members enjoy to the fullest.