Localization Program Manager

We are looking for an experienced Localization Program Manager to partner with Flo teams by embedding localization as part of their DoD and internationalisation strategy. 

In this role, you will have the opportunity to design and build processes and solutions for scale to expand Flo’s reach to its growing international users. This role reports to the Director of Localization and will work in close collaboration with key stakeholders across the business.

Your Experience

Must have:

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• Substantial localization experience in the online space and with building scalable solutions and processes from scratch
  
• Experience in revamping processes and workflows that allow for continuous localization and ongoing improvement in agile environments
  
• Outstanding stakeholder management and conflict-solving skills
  
• Proactive attitude and a sense of urgency
  
• Solution-driven thinking, acknowledges own mistakes and learns from them
  
• Ability to pivot from low-level detail to high-level view during both strategy, execution and problem-solving
  
• Experience working with third party vendors and contractors
  
• Proficient knowledge and use of Jira 
  
• Strong analytical skills and high ability to interpret data
  
• Must be able to work collaboratively and across cultures 
  
• Exceptional organizational skills
  
• Excellent presentation, verbal and written communication and interpersonal skills
  

What you'll be doing

You'll be responsible for:

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• Lead a successful localization program by working cross-functionally with key stakeholders in the Product, Health, Content, Growth, Engineering and Analytics teams, ensuring that localization planning is an integral part of the product development cycle
  
• Build and maintain a localization roadmap that reflects dependencies on cross-functional collaboration and ensures timely release of localization of key features and initiatives across Flo languages
  
• Partner with Localization team members and external resources focused on translation delivery and language quality management to deliver an efficient localization program aligned with business goals
  
• Identify opportunities for process improvements focused on scale and internationalisation best practice
  
• Develop operational metrics and KPIs to measure process effectiveness
  
• Collaborate with Analytics to identify and develop key metrics and KPIs to measure the impact of localization and report regularly to key stakeholders on results that are relevant to their part of the business
  
• Advocate for Localization to be part of all Product-defining decisions and drive awareness on localization best practices across the business