Partner Success Manager - China (Mandarin Speaking)

We are looking for a talented Partner Operations Associate (Japanese Speaking) to join an amazing team in Bali.

Responsibilities:

You will:

• 
  

• Lead the successful enablement, implementation, and launch of new reseller and channel partners in China

  
  

• Manage existing reseller partners in the region and serve as the Partner Success Manager and main point of contact for all sales and program related activities.

  
  

• Collaborate with the Regional Head of Partnerships to set revenue goals with partners and manage pipeline. Qualify partner leads and distribute them to the right person on the sales team to follow up.

  
  

• Maintain data quality of lead submissions and partner pipeline. Provide co-selling support to Udemy AEs and partners as-needed during the sales cycle.

  
  

• Participate in regular cadence of business and sales pipeline review meetings with partners, in addition to leading quarterly business reviews.

  
  

• Act as a communication liaison between Udemy and our partners by proactively sharing and communicating company announcements, key product, content & marketing updates, product launches, and industry insights.

  
  

• This role will require a lot of cross-functional collaboration management across sales, customer success, operations, marketing, content, engineering, product, legal, and other teams.

  
  

• Assist with building and delivering our partner onboarding and enablement programs.

  
  

• Engage in deal support, share product feedback, and provide marketing resources to partners as-needed.

  
  

• Support the BD team with other projects as needed.

  
  

• Ability to travel up to 25%

  
  

• Requirements:
  

  
  

• 7+ years of experience in channel sales, account management or customer success, ideally in SaaS.

  
  

• Strong proficiency with Salesforce, Google Docs/Sheets, Asana, and other CRM/project management tools.

  
  

• Fluency in English and Mandarin

  
  

• Ability to build and nurture trusted relationships.

  
  

• Strong communication and collaboration skills.

  
  

• Superior project and time management skills; excellent attention to detail.

  
  

• Basic understanding of concepts related to technical integrations (e.g., Single Sign-On, APIs, feature customization, etc.).

  
  

• Consulting, L&D, and/or EdTech industry experience preferred.

  
  

What’s in it for you?

• 
  
• Fair compensation to match your qualifications and experience.
  
• Working with a bright group of co-workers will inspire you to grow, achieve more, and have fun while doing it.
  
• A fast-paced, exciting, and international work environment where you will collaborate with team members and clients from all over the world.
  
• Contributing to building a young, dynamic, and extremely capable team.