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Mental Health Clinical Support Specialist



Posted over 30 days ago...


Join Oliva as they are looking for a Mental Health Clinical Support Specialist


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No salary declared 😔

icon Location

United Kingdom

icon Expires

Expires at anytime

Oliva is proper mental healthcare for employers who want to make a real impact on both their teammates’ lives and their organization's performance.

Combining a curated team of highly-qualified mental health professionals, personalised therapist matching by real humans, dedicated training & support for managers, and a hassle-free digital experience, we're the UK & Europe’s first mental healthcare solution that can truly support employees with a broad spectrum of mental health needs.

We've raised funding from two of Europe's best venture capital firms and various top-notch angels. And now, we're looking for a top notch Mental Health Clinical Support Specialist to embark on this journey with us.

This isn't just any job. We want to make a meaningful impact on an industry that changes people’s lives. The ideal candidate is not only an experienced Clinical Support Specialist or Psychological Wellbeing Practitioner, but also someone who’s passionate about joining a movement to reimagine modern mental healthcare.


You´ll work as part of the Oliva Care Team to support the safe and effective delivery of clinical services to employees. Working closely with the Head of Care and Chief Clinical Officer, you will act as a role model and mentor to our practitioners delivering therapy, check in sessions and other services. You will support the team to manage clinical performance and outcomes specifically in relation to matching, engagement, employee satisfaction, risk assessment and treatment outcomes. You will support the process of managing practitioners who have been identified as requiring performance management ensuring that there is a timely implementation and review of identified action plans. You will be mentored and coached by the rest of the care team to grow and develop your own skills.

  • To take a lead on the promotion of evidence based practice throughout our services to other professionals and motivate others to advance practice and improve quality of care
  • To participate in the development and delivery of workshops to employees
  • To utilise evidence-based literature and research to support evidence based practice in all facets of clinical work
  • To maintain and develop the highest standards of practice, through active participation in continuing professional development and maintaining an active engagement with current developments in psychological practice in areas related to the post
  • To ensure that our practitioners have access to ongoing case-management, consultation and crisis management through the provision of an on-call-rota
  • To be available to the wider team outside office hours, in a flexible manner, to provide support and expert guidance in relation to adverse incidents. This will include participating in an on-call rota, as necessary
  • To oversee the undertaking of appropriate service evaluation, audit and research

Administrative Responsibilities:

  • To communicate skilfully, tactfully and sensitively highly complex and sensitive information with our practitioners, employees and other agencies
  • To use information management and technology effectively in accordance with the relevant Olivan guidelines
  • To maintain accurate records and data collection

Personal Development:

  • To maintain high professional standards by attending relevant teaching/training events
  • To meet with the Head of Care and Chief Clinical Officer, for the purposes of professional support, career development and service planning
  • To attend team development events

Professional Standards:

  • To abide by the BABCP Code of Conduct and other relevant professional body guidelines. To work to a set of objectives based upon a personal appraisal agreed with the Chief Clinical Officer.

General Standards:

  • To fully understand and adhere to the policies and procedures of Oliva
  • To work in a flexible and responsive way to meet the changing needs of the service
  • To promote equality, diversity and the rights of the service users
  • To follow safeguarding procedures to minimise risk of harm to children or vulnerable adults
  • To contribute to the maintenance of a healthy and safe working environment
  • Able to travel to and from various locations when required


We come to work each day knowing that we're contributing to a truly meaningful mission: to improve the mental health of millions of people worldwide.

On top of this, you get:

  • A healthy salary and early-employee stock options in a rapidly growing startup
  • Plenty of paid time off to relax and recharge your batteries
  • Private medical insurance
  • Free therapy—and encouragement to take advantage of it
  • Professional learning & development opportunities to help you grow
  • An autonomous, vibrant, and flexible work environment
  • Travel once per quarter to a team event

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