Operations Director

About UpSkill Digital

UpSkill Digital is a leading organisation in the world of Skills and Inclusion. Since 2015 we’ve built some of the world's largest award-winning digital skills, talent and inclusion programmes empowering over 650,000 people globally partnering with the likes of Google, Walmart, HSBC, and TikTok.

We are passionate about tackling the skills and representation in business, supporting companies to create equitable career pathways to boost progression and develop relevant skills for the future workplace.

As a company, we have big plans, to continue our expansion and growth in the UK, and continue to roll out our programs targeting the US, Europe and Asia-Pacific and Sub-Saharan Africa markets. We are continuing to grow and want to build an iconic company recognised for its innovative approach to delivering scalable learning.

Working at UpSkill

Working at UpSkill is more than ‘just another job’, it’s a chance to build something that matters with a team that truly cares. You’ll get the freedom, tools and support to bring your best self to work and make an impact where it matters most.

We offer you an abundance of benefits and initiatives that actually matter, such as:

• Access to annual learning grants so you can take control of your learning and development journey.
• Agile working environment - we aren't worried about where you work as long as the job gets done.
• Referral, commission and bonus schemes
• Well-being initiatives and a jam-packed social schedule for the chance to build real, meaningful relationships.
• Strong tech set-up, whether you are working from home or decide to visit our London office!

Alongside our benefits, this position offers a competitive salary, depending on experience and location. 

So, if you're looking for a change and you're ready for a challenge, then get in touch!

About the Challenge

UpSkill Digital is looking for an Operations Director to join our leadership team. The Operations Director will be responsible for driving operational excellence and innovation across all aspects of the business. This includes overseeing daily core operations such as HR, Facilities and Finance. You'll also be managing cross-business systems, and ensuring seamless integration and alignment between various departments and functions. The ideal candidate will have excellent people skills, business acumen, and exemplary work ethic.

What we’re looking for: 

• • Minimum 6 years proven experience as Director of Operations, Chief Commercial/Business Officer, Chief Operating Officer or similar position, more specifically in high-growth businesses
    
  • Superior knowledge of multiple operational functions and principles including finance, product, systems and people
    
  • Experience in building and leading successful teams across multiple functions in high-growth, high-performance workplaces
    
  • Demonstrable experience in operations, consulting, strategy, or business planning, ideally in a fast-paced tech scale-up environment.
    
  • Ability to streamline or implement structures and roles that increase speed and efficiency while supporting shifting business demands.
    
  • Masterful leadership experience backed by professional success.
    
  • Proven success in leading and navigating complex projects with multiple stakeholders.
    
  • Proficiency in numerical analysis, building models, and data interpretation.
    
    

What's the job exactly? Main duties will include:

• Develop and implement operational strategies, plans, and procedures to achieve organisational goals.
• Oversee day-to-day operations across all departments, from client onboarding and program development to brand alignment, financial modelling, and system management.
• Foster a culture of innovation, collaboration, and accountability across the organisation.
• Ensure compliance with all legal and regulatory requirements, including accreditation standards and data privacy regulations.
• Drive continuous improvement in operational efficiency, effectiveness, and scalability by leveraging data-driven insights and best practices.
• Ensure compliance with all legal and regulatory requirements, including accreditation standards and data privacy regulations.
• Periodically review and redefine operational and organisational structure to maximise growth opportunities.
• Collaborate with the CEO and other executive team members on new business and financial models for product evolution and market expansion (national and international).
• Optimise gross profit and margins through exceptional cost management practices.
• Model financial and business impact of pricing options; maximise tax efficiencies through R&D initiatives.
• Develop and implement operational policies and workflows, promote cross-departmental collaboration, and streamline communication between teams.
• Collaborate with HR on hiring operations specialists, establish onboarding and training programs, and provide clear leadership to the product operations team.
• Build a comprehensive knowledge base for products and services, optimise client experience best practices, and oversee the tech stack for product delivery
• Build and manage relationships and agreements with external partners and vendors, ensuring that our SLAs, contracts, and all other legal documentation are constantly relevant, compliant, and considered risk
• Managing a risk register to ensure all operations adhere to the necessary policies
• Establish our data infrastructure (reporting, customer/client feedback, A/B testing, GDPR compliance)

Does this sound like you? Then get involved!

We would love to get a feel for your approach and personality, so if you feel you would be a great fit, please submit your application. We believe in transparency here at UpSkill, so we wanted to share a little more about our recruitment process:

• The first stage is a 15-minute informal chat so we can get to know you and understand your motivations for applying for the role
• You will then be set up for a second stage interview with our HR Director so you have the chance to ask questions and learn more about your experience and expertise
• We will give you a chance to show off your skills through a test specifically designed for the role
• Finally, you will have a last-stage interview with our CEO.

UpSkill Digital is committed to creating a diverse and inclusive workforce. We pride ourselves on being an equal-opportunity employer. And for that reason, we take diversity and inclusion seriously in our hiring processes too.

We are committed to building a team that represents a whole host of backgrounds, perspectives and skills and we’re proud to be an Equal Opportunity Employer. We strongly encourage candidates of all different backgrounds and identities to apply.