Client Success Manager

Role: Client Success Manager

We’re looking for a teammate (of any gender identity) to join us full-time as a Client Success Manager.

Location: Code First Girls offer family friendly hybrid working arrangements with time spent in the London office and working remotely.

Salary: £31k- £35k+  bonus + fully-funded place on the Code First Girls CFGdegree (market value £10,000).

About the Company 

Code First Girls is one of the largest providers of free coding courses for women and non-binary individuals, having trained 120,000+ women and delivered over £85 million worth of free technology education. Our community of employable coders, instructors, and mentors is one of the largest and most diverse globally. We continue to help more women and non-binary candidates to break into and excel within the industry by linking amazing talent with businesses.Our mission is to continue to increase our community and company partners, giving more women the opportunity to learn new skills and pursue great careers in tech. With this major growth spurt, we are on the lookout for some amazing people to join our team.

About you 

You will have a passion for social impact and a desire to change the technology industry. You will be bold and able to work autonomously, whilst being open to feedback and continuous improvement. You will be able to work in a fast paced high performance team and enjoy working in a scale-up environment.

About the role

Client success management

The Client Success Manager needs to deliver exceptional account management to company partners. You will work on a day to day basis with a diverse range of clients from large financial organisations to government departments and tech start-ups to deliver their strategic educational programmes. You will be expected to manage the communications, expectations and delivery aims of clients. You will be responsible for creating and delivering quarterly reports to assess the impact of their package delivery, responding to client feedback and ensuring successful renewal of client accounts.

Candidate matching

This role involves ensuring all candidates on the CFGdegree match the clients requirements through the selection and sifting process. Carefully assessing candidate applications and putting them forward for company interviews, backfilling any places where needed.

Course planning

You will work with our course management team to ensure your clients’ courses are a success, advising the team about specific candidate requirements and instructor needs as well as planning client classrooms to meet required deadlines.

This is an exciting role with progression opportunities available.

Nice-to-haves:

• 
  
• Experience working with clients within an account management or project management setting is preferable
  
• The ability to see the bigger picture and look for opportunities to improve client experience and package delivery
  
• A true passion to work in education and technology 
  
• Knowledge of the tech industry is desired but not essential
  
• Working knowledge of G-suite tools and CRMs is an advantage but not essential
  

Inclusivity & Equal Opportunities
We are committed to attracting and recruiting diverse candidates.