Technical Customer Support Specialist

⚡ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 240 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

At Lodgify, we're on the lookout for a Technical Customer Support Specialist to join our team fully remote!

As a Technical Customer Support Specialist you will become an expert in using the Lodgify software. You will use that expertise to provide advise on how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business.

⭐ About the role

As a Tech-savvy🧑‍💻Customer Support Specialist, you'll be responsible for providing technical support to our customers, troubleshooting technical issues, and ensuring excellent service and high customer satisfaction.

We currently provide 24/7 support to our customers therefore we do have different shifts. Our ongoing focus is late shifts and weekends!

What you will be doing:

Providing technical support to customers via email, phone, or chat Troubleshooting complex technical issues related to the Lodgify software Collaborating with our development team to resolve customer issues Identifying and documenting bugs or issues in the Lodgify software Developing technical documentation for internal and external use Ensuring customer satisfaction and timely issue resolution

🎒Requirements:

At least 2 years of experience in technical customer support or a similar role Advance level of English - you'll be supporting english speaking customers. Excellent troubleshooting skills and ability to diagnose complex technical issues - tech savviness is a must! Ability to work independently and manage multiple priorities in a fast-paced environment Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus! Experience in the travel or hospitality industry is a plus!

If you're a highly skilled bilingual technical customer support specialist with a passion for helping customers and solving complex technical issues, we want to hear from you. Join our team at Lodgify and help us empower vacation rental owners and managers worldwide.

⭐Benefits

- Full-time position (40hs a week)

- Salary in USD!

- Performance Bonus

- Allowance for your home-office tools: computer, headset, mouse, etc.

- Referral program with paid compensation.

- Opportunities for growth and development

- Great culture & working environment with an international team of over 40 different nationalities.

- Yearly team-building events and activities.

- Training and mentorship program.

- Yearly performance reviews.

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.