Country Manager - Francophone W. Africa

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.

-> Driven by mission, guided by values (see below) – in deed, not just word.

-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

As Regional Head - Francophone Africa in the Growth team your role will be to develop and scale Taptap Send’s business amongst Francophone African communities in key sender-side markets: the France, US, Canada, as well as the UK, Belgium, Italy, Spain, Germany. You will have experience in building and scaling a business, and be excited to manage every aspect of key markets: P&L ownership, customer acquisition and retention strategy, user research, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, equally obsessed with the experience of individual users, with iterating and optimizing scalable processes and tactics, and with thinking big about new products and features that can delight our users.

Reporting to the Global Head of Growth, you’ll combine great operational prowess with a data-driven test-and-learn mindset. You’ll be a creative thinker who is always looking for ways to hack growth. You’ll also have the emotional intelligence and experience to hire and inspire great talent and lead a growing team.

The role offers the chance to join an early-stage, high growth startup; to have a positive impact on the communities we serve; and to travel throughout Europe, the US, and beyond.

Responsibilities

Own the P&L for Taptap Send’s sender markets to Francophone Africa Oversee the execution of TTS’s growth strategy in these markets Understand everything that’s going on in your markets through the tracking, analysis, and reporting of key metrics Develop and scale creative growth campaigns that are nevertheless tailored to specific communities   Recruit and lead a growing team Work cross-functionally with Product, Ops, Business Development, and Engineering teams to ensure Taptap Send has the best product offering in the market Run experiments that help us constantly improve the Growth playbook Work with other members of the Growth team to develop and share best practices

Requirements

8+ years of experience in a high-performing, fast-paced environment (tech, professional services, political organizing, etc.) High-growth startup experience and P&L ownership a plus. Experience building and leading a team and a commitment to investing in their development A data-driven decision-making mindset and business acumen “No task too small” mentality and willingness to delve into gritty details to get things done Strong interpersonal and communication skills Passion for working with and for diaspora communities Fluent in French and English; knowledge of Wolof, Fante, as well as other European languages a plus This role will ideally be located in Europe or the UK, but we can also be open to someone located in the US or in West Africa (if you are currently located in one of these places and have the right to work; there would be frequent travel to other markets).

Benefits (UK) - specifics depend on geography!

Competitive pay (based on experience) Flexible hours Regular team events Travel (as necessary for the role) Good personal & public holidays (by market) Pension contribution (by market / type of contract) Other additional benefits per location/market

Taptap Values 

Impact first.

Team next.

Accept reality.

Propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.

Create positive energy.

Maybe, even have fun.

Equal Opportunity Employer

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.