Assistant Manager - Bluewater

We are looking for an Assistant Business Manager to join our new Bluewater team (opening soon). A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the pop-up, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your key responsibilities are however not limited to:

Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all Delivering impeccable customer service, sharing your knowledge with each customer Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales Use our HR system, for reporting and employee file management Assist with 121s and reviews, championing your team’s ambitions to progress Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources Assist the business manager with event planning and stock management

Requirements

The essential skills and experience required to succeed in this role are:

Being an influential leader to the team who inspires and motivates the team to succeed and achieve their goals Experience with customer relationship management and data capture targets Experience within a retail beauty or cosmetics environment Passionate about makeup and skincare Adaptable and confident with an ever-changing, fast-paced environment Positive and can-do attitude Comfortable and motivated by working towards and exceeding targets and KPIs Personable with a customer-centric mindset Punctual and flexible to work retail hours, including bank holidays and weekends Experience with Excel, Microsoft, and Google sheets

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

28 days holiday inclusive of bank holidays (pro-rata) Welcome Trinny London Starter Stack Company discount for yourself (50%) and your friends and family (40%) after 3 month probation Competitive commission structure Pension Scheme Enhanced family friendly packages Bookado (activity membership service) T-Parties = summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.