Team Leader - 4 days - The Studio, Chelsea

We are looking for a Team Leader to join our appointment-only retail space, the Trinny London Studio (open Thursday to Sunday). This role will report into the Keyholder for our Studio and our Area Manager and be responsible for encompassing our mission of giving our customers the tools to be their best, whilst supporting in some aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based in our appointment-only studio, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your key responsibilities are: Conduct all types of services such as pre-booked appointments, ensuring that you deliver the Trinny London Match2Me experience to all Delivering impeccable customer service, sharing your knowledge with each customer Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you Ability to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can be Working with our education and training team to continually offer best-in-class makeup advice and services Staying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistry Driving sales in order to reach daily and monthly sales targets Assist your Business Manager and Assistant Manager with: Planning events to increase sales and footfall Completing and distributing rotas via our HR system, Tamigo Motivating and inspiring the team to improve their artistry & product knowledge

Requirements

The essential skills and experience required to succeed in this role are:

Experience in a retail makeup artist position, ideally within the luxury sector Passionate for makeup and skincare Proven experience leading a team to success within the retail arena Experience with customer relationship management and data capture targets Adaptable and confident with an ever-changing, fast-paced and high-pressured environment Positive and can-do attitude Strong communication and mathematical skills Comfortable and motivated by working towards and exceeding targets and KPIs Organised, punctual and flexible to work retail hours, including bank holidays and weekends Personable with a customer-centric mindset

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

28 days holiday inclusive of bank holidays (pro-rata) Welcome Trinny London Starter Stack Company discount for yourself (50%) and your friends and family (40%) after 3 month probation Pension Scheme Competitive commission structure Enhanced family friendly packages Bookado (activity membership service) T-Parties = summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.