Customer Onboarding Specialist w/ French

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. 

⭐ About the role

To continue our growth, we are looking for an Onboarding Specialist with French, to join our Onboarding team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ What you'll be doing:

Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in French. Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey Provide a consultative approach to customers to ensure a proper utilisation of Lodgify Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

⭐ You'll be successful if you have

1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree. Tech savvy with an ability to fully understand our software You have Native/Near native level of French and English Experience negotiating and handling commercial conversations with customers in a consultative manner Ability to manage multiple accounts at the same time Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way Excellent organisation skills and detail oriented Fast learner and capable to keep up with a fast growing environment Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🏠 The freedom to work from home any day that works for you.

🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).

😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!

🚇 Flexible Remuneration options for your transportation needs.

🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

🇪🇸 Free Spanish classes.

🤑 Boost your earning potential with our referral program that offers paid compensation.

🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!

🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +50 nationalities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉