Billing & Credit Controller

*this role is open to remote working within Nottingham. Successful candidates will be required to travel to their closest UNiDAYS campus (Nottingham) at least once a week.

The role in a nutshell

In support of the Head of Accounts Receivable, the role of Billing & Credit Controller is responsible  for a portfolio of designated partner accounts. Dealing with the accurate calculation and processing of invoices and credit notes. Collection of global commercial debts through effective customer chasing, efficient query resolution and timely allocation of receipts.

Day to day responsibilities 

• Be UNiDAYS first point of contact for billing and credit control related activity for a designated  portfolio of accounts, dealing with online retailers, media agencies and affiliate networks
• Chase and collect global debt in line with departmental metrics and company policy
• Work to strict month end deadlines in a methodical and organised manner
• Proactively chase payment through e-mails and phone calls  
• Resolve queries in a timely and effective manner  
• Internal and External customer service  
• Negotiating payment plans  
• Send dunning cycle letters  
• Produce and distribute monthly statement of accounts  
• Post and allocate bank receipts; accurately and promptly 
• Assist with Bank reconciliations  
• Take credit card payments over the phone  
• Escalate non-paying partners through agreed internal process 
• Monitor and report on Aged Debt and non-paying customers via the “Watchlist” process
• Be responsible for the upkeep and general maintenance of customer master data within relevant  systems  
• Assist with the monthly billing cycle and gain full knowledge and understanding of the billing and  collection processes 
• Process invoices and credit notes in line with contractual agreements  
• Upload invoices to supplier portals in line with contractual agreements  
• Open new customer accounts and validate statutory information  
• Complete supplier onboarding forms  
• Maintain effective working relationships with internal and external stakeholders
• Any other tasks as delegated

What we need from you

Who You Are

• Proactive, determined & enthusiastic  
• Confident verbal and written communicator  
• Have a high attention to detail  
• Effective problem-solving skills  
• Customer service skills – empathy, listening, understanding 
• Work with independence 
• Have technical competency in billing and credit control procedures  
• Be a team contributor, working as part of a diverse finance team

What You Have Done 

• Billing and credit control experience  
• Previously dealt with B2B accounts 
• Experience of dealing with customers on a global scale  
• Previous exposure of working closely with a commercial sales team 
• Systems knowledge - Microsoft Dynamics Nav and/or Business Central and Salesforce
• IT skills such as using VLOOKUP’s, pivot tables etc. 
• Be financially astute with a high level of numerical skills  
• Financial awareness - understanding of the Sales Ledger and month end duties

Perks

We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.

Our perks include:

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.