Join Social Value Portal as they are looking for a Social Value Advisor
Overview
No salary declared 😔
London United Kingdom
Expires at anytime
Who are we?
We’re a company on a mission to deliver £100bn in social value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of social value in the UK. The market is young and rapidly growing and we have recently received series A investment to further scale the business, both in the UK and internationally.
We’re a fast-growing SaaS scale-up, with over £16bn of social value being tracked through our digital platform to date. We have a suite of user-friendly, online collaboration tools that enable our clients in the public, private and voluntary sectors to work together to deliver social value. Our core offering is an evidence-led social value measurement framework, called the Social Value TOM System (Themes, Outcomes and Measures). We not only provide a platform, but our proposition spans a consultancy division, as well as a new social value learning academy.s willing to learn, use their initiative and has experience effectively managing direct day-to-day client relationships.
What you will be doing
- Client relationship management
- Onboard, manage and grow accounts for a wide range of public and private sector clients
- Support for our online users, helping clients to get the most out of the Portal and the TOMs framework
- Review high volumes of social value data and evidence measured on the Portal
- Develop client-facing reports on outcomes and achievements
- Analyse project performance and metrics
- Daily use of CRM (Salesforce and Zendesk)
- Use Teams to have online video meetings with clients as part of training and support activities
Requirements
- 1+ years' experience working in a customer facing role
- Customer success and service, project management background with experience managing key client relationships (ideally within the tech and/or sustainability industries) is highly desirable
- Good communication skills and comfortable leading client presentations and meetings online and in person
- Confidence working alongside senior leadership/management
- Ability to work with data and be comfortable working with numbers
- Proficient in working with web applications with the ability to explain functionality of an application or programme to clients in simple terms
- Organised and structured approach to working with great attention to detail
- Proficient in the use of Microsoft packages, mainly Word, Excel and PowerPoint
Benefits
What you'll receive from us
Social value is at the heart of everything we do, which is reflected in how we reward our team. We provide opportunities to give something back through volunteer programmes, we offer flexible working to provide a healthy work/life balance, and we have a focus on health that helps you to feel your absolute best.
- Competitive salary of £28,000 - £30,000 depending on experience
- Industry-leading initiatives in social value, including 6 paid volunteering days per year
- Access to a 24/7 EAP (for practical and emotional support including face-to-face counselling)
- 34 days of leave per year including UK bank holidays AND your birthday off work!
- Company shut-down over Christmas to provide a long and well-deserved break
- Annual increases to holiday after 3 years’ service (potential to have 39 days off per year)
- Flexible working including hybrid office days from either London or Manchester, remote working and flexible lunch hours
- Private medical insurance with WPA
- £400 annual learning budget to support your continuous growth and development.
- Cycle to work scheme
- Electric vehicle scheme, allowing you to lease a brand-new EV through salary sacrifice
- Ethically invested pension scheme, matched to a max of 5%
- Enhanced parental leave
- 6 months fully paid Maternity, PLUS a 4 day week on full pay for 6 months on return
- 1 month fully paid Paternity
- Life assurance at 4 x salary
- A remarkable opportunity to join an ethically entrepreneurial business where you can make a real positive difference
Equality, Diversity & Inclusion
We are working hard to create a representative and inclusive team, because we know that different experiences, perspectives and backgrounds make for a better workplace. Social Value Portal is an equal opportunities employer and doesn’t discriminate based on race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. Everyone is welcome and in this together.
Let’s do this!