Strategic Account Manager, Business Development

About Us: 

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 650+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 125M+ chess players worldwide with the best possible product, content, and tools to serve the community!

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

What You’ll Do

Serve as the main point of contact to drive the success (and ultimately, renewal) of our sales and strategic partners post-signing/negotiations. This includes:

• Partner Relationship Management:
  • Build strong relationships with Partners to understanding their unique needs and goals.
  • Collaborate closely with Partners to gather insights, align marketing strategies with their brand guidelines, and provide regular updates on campaign performance.
• Marketing Strategy Development:
  • Develop integrated marketing strategies tailored to the Partner's objectives, target audience, and budget.
  • Identify appropriate marketing channels, define key messages, and outline timelines/goals.
• Campaign Execution and Coordination:
  • Oversee the implementation of marketing campaigns, coordinate with various internal and external stakeholders to ensure seamless execution
  • Managing communication and planning leading up to events/activations for internal teams.
    • ie) Creative, media planners, content creators, digital marketers, engineering, product, design, etc..
• Branding and Positioning:
  • Work with partners to refine their brand positioning and messaging, ensuring alignment with Chess.com's brand and long-term mutual success.
• Channel Management:
  • Determine the most effective channels, features, and products for a campaign to achieve specific KPI's for partners and Chess.com
    • ie) advertising, digital marketing, social media, content marketing, events, public relations, and other relevant platforms.
• Performance Analysis and Reporting:
  • Measure and analyze the effectiveness of marketing campaigns, using various metrics and analytics tools.
  • Provide regular reports to Partners, highlighting key performance indicators, campaign results, and recommendations for future improvements.
  • Hold weekly/quarterly calls with Partners to communicate updates, changes, metrics, and results.
• Budgeting and Resource Allocation:
  
  • Manage the marketing budget allocated by the partner, ensuring efficient resource allocation across different marketing activities.
    • ie) Product development, internal team time/resources, social campaigns, events, creator/influencer coordination, etc..

Preferred Skills

• 5+ years of partnership / key account management experience, ideally from gaming and/or other sports industry
• Strong discipline and ability to manage multiple project timelines and responsibilities for multiple internal and external stakeholders
• Strong collaboration and communication skills working in a fully distributed team
• Sense of ownership and responsibility
• Strong relationship-building instincts
• People and purpose centric approach to doing business
• Strong interpersonal, written, and oral communication skills
• Exceptional attention to detail
• Strong collaboration skills
• Familiar with Chess.com platform and community: not necessary, but a plus if you are!
• Interest in and love of chess not required, but a plus
• Must be based in the U.S. or Canada

About the Opportunity

• This is a full-time position
• We are 100% remote (always have been, always will be!)
• This is open to applicants who can legally work in the US

You can learn more about us here:

• https://www.chess.com/article/view/how-chess-com-virtual-team-works-together
• https://www.chess.com/about

We look forward to meeting you!