Bloom & Wild

Product Designer - Checkout & Payments

Join Bloom & Wild as they are looking for a Product Designer - Checkout & Payments

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s largest direct to consumer flower company.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries. 

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

Product Design at Bloom & Wild

The role of the product team at Bloom & Wild is to create value for our customers and for Bloom & Wild by developing user facing (e.g. website, apps) and internal digital product (e.g. warehouse technologies).  We are a team of 18 people including Product Managers and Product Designers who report to the Chief Product Officer with the team located in London, Amsterdam and fully remote.  Over 60% of our Product team identify as female. 

The product design team operates as a Centralised Partnership model — we have a unified purpose, rituals and processes — while embedded in squads operating across eCommerce, Apps, and Design Systems. 

We believe that design is a collaborative, inclusive and co-creational discipline that brings both stakeholders and the customer to be active participants in solving problems and identifying the most impactful outcomes — this belief shapes our ways of working, embracing ambiguity and championing collaboration across the org to create clarity, direction and focus through design.

As we continue our mission become Europe’s #1 online gifting destination, we are looking to hire a Product Designer to join as an Individual Contributor in our Checkout & Payments squad.

Our eComm & apps team is formed of 4 squads, with the Checkout & Payments squad responsible for making thoughtful gifting an effortless experience, for both Bloom & Wild and Bloomon. Each squad includes a Product Manager, Product Designer, Engineering Manager, Engineers and Testers; while collaborating closely with Research, Analysts, and internal stakeholders across Commercial, Brand & Creative, and Range teams.

The role and ways of working:

You’ll join the Checkout & Payments squad as an individual contributor, and be a member of the Product Design team. Partnering with the PM, you’ll be responsible for the end-to-end product design process, to design and deliver features and experiences across Bloom and Wild and bloomon website. Collaborate with PMs, Researchers, Analysts and stakeholders to design experiences that demonstrate an understanding of business requirements and meet the needs and expectations of the customer. You’ll work closely with the product and design, research, brand and business stakeholders to gain insights, requirements and feedback into your work. You are comfortable collaborating with cross-functional groups, often facilitating workshops, to gather input and help groups to break down complex problems into simple, solvable outcomes. You collaborate closely with engineers to understand potential constraints, blockers and opportunities to shape and inform your designs. Constantly look for ways to improve our digital experience — from optimising squad metrics, identifying the right opportunities, to driving improvements in usability, copy, accessibility, design system adoption and brand expression. You will run user research sessions to drive discovery, test designs and validate hypotheses to develop a deep empathy for our customers.


Craft: You can design effortless experiences that bring joy to our customers. Combining clearly defined content, information architecture, and creative flair to create delightful, innovative, mobile-first  user experiences that solve customer and business problems. Discovery: You are curious, pragmatic and comfortable with complexity, with a portfolio that demonstrates examples of the end to end product discovery and delivery process you’ve followed — from inception, problem framing and ideation, through to delivery, outcomes, and any iterations and optimisations. Problem solving: You are proactive in developing a strong customer empathy, and are able combining qualitative and quantitative evidence, best practices and benchmarking to inform your design thinking and approach.   Open, curious and collaborative: You’re a team player with a growth mindset — comfortable facilitating inclusive, collaborative environments to foster co-creation, proactively sharing early and often, and inviting input and critique. Communication: You’re a confident and structured communicator, able to explain your design decisions through evidence-informed rationale. Leadership: You are a partner to the PM in your squad, providing design thinking to support identifying opportunities, shaping out and contributing to the squad roadmap, and driving the success of your domain.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

It would be nice if you also:

Previous experience: Designing in a direct to consumer eCommerce, and/or experience working with transactional experiences.User research: You are comfortable with independently leading on user research, identifying and conducting the appropriate activities to gather feedback and validate your designs.Design systems: Comfortable with following conventions set by a design system, extending and contributing to pattern libraries. Accessibility: Previous experience designing products that meet accessibility standards and compliance guidelines such as WCAGContent design: experience designing content-led experiences and flows that demonstrate a knowledge of how to communicate clearly and concisely to the customer, while injective brand tone of voice at timely and appropriate moments.Tooling: Comfortable with Figma, with experience using components and styles from shared Libraries.

These are areas more specific to the role which would be great to see, but we are happy to provide coaching and development in these areas as part of the role.

Why Bloom & Wild?

To care wildly for our customers, first we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

🌻 Work that works for you 

- Flexible working (core hours from 10-4pm)

- Work Abroad for up to 30 days each year 

- Summer hours: every Friday afternoon off during July and August (trialling in 2023)

- Share in our success with a choice to take equity options from day 1

- Enhanced family leave policy and a workplace nursery scheme

- 1 day per year to volunteer on a project that’s close to your heart

🌴 Time off

- 25 days’ holiday + your birthday and bank holidays each year

- Option to buy an extra 5 days’ holiday each year 

- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health & Wellbeing

- Health cash plan through Simplyhealth

- Mental health support through Open Up, including access to online therapy sessions

- Allies and champions groups

- Mental Health First Aiders and awareness training for our managers 

- In person and virtual yoga every week

- Cycle to work scheme

- Our office kitchen is stocked with healthy drinks and snacks to keep you going

- Financial wellbeing support through Bippit

- Workplace pension contributions

🌳 Growth & Development

- A flexible training framework for every stage of your career development through our Bloom & Learn programme

- Access to the Goodhabitz learning platform

- Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders

- Internal & external  Speaker Sessions on a variety of different inspirational topics

💐 Moments that matter

- Social & wellbeing monthly calendar

- We love to celebrate birthdays, anniversaries and other important milestones!

- Summer and End of Year events, team lunches and post-peak celebrations

- Irresistible discounts on our products, blooms & subscriptions!

Our Hiring Process

The majority of our interview process will take place remotely via video. This will involve an initial chat with Shannon, our Senior Talent Associate, followed by a run through of your portfolio with Chris (Director of Digital Product Design) and Caitlin (Senior Product Manager), a live critique session with some of our designers and then a final conversation with Joe, our CPO.

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know.