Facilities Co-ordinator

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; 7,000+ members; and an amazing team of 60 who share our ambition to redefine the workspace experience for the better.

But the fun’s not over yet, and to keep our members’ happiness and engagement at the forefront of what we do, it’s important we find our own team’s best work-selves.

We do that by offering a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, Team Joy, quarterly socials, and more, so you can work happier.

Your Role 

Our Facilities Co-ordinator is pivotal to ensuring that all Work.Life spaces run smoothly and are kept to the highest standards. You'll work with our brilliant Facilities Manager to

You'll work with our brilliant Facilities Manager to partner with our teams to ensure an exceptional member experience across all touchpoints, including maintaining our buildings & equipment safely as well as delivering a flawless IT experience.

Your Day to Day Responsibilities

·Manage our Facilities and IT tickets, responding to all requests within required SLAs

·Manage excellent relationships with our Membership Team, contractors, landlords & suppliers

·Work with our Membership Managers to complete space audits to support in brilliant operational execution

·Work closely with the Facilities team to ensure consistent service across all spaces

·Support the monitoring of the Facilities and IT contractors to ensure performance targets are met and all works are carried out effectively, efficiently and safely

·Support the Facilities Manager in ensuring that health & safety, emergency procedures & safe working practices are enforced and conform to current legislation

·In the absence of the Facilities Manager, take control of any emergency situations & evacuation plans

·Identify areas of improvement in delivery of our services & processes, implementing changes as required

·Assist the Facilities Manager in accumulating and preparing documents for supplier & tender processes

·Ensure safe working practices across our spaces through Health & Safety standards

·Ensure policies, procedures & levels of service are consistent across the business

How you’ll measure success

Your role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs, which contribute directly to your team achieving our overall company performance goals.

Role KPIs

Tickets resolved within SLA timeframes

Internal Facilities Feedback score

Compliance Audits (e.g. Fire, H&S) pass mark

Spend vs. budget

Role Competencies

Accountability

·You’ll take full accountability for KPIs & Rocks you’re responsible for, ensuring great follow-up of all actions

·You’ll be keen to grow and develop your career in Facilities & actively invest your time & energy in this area

Impact

·You’ll have strong administration skills, and be highly organised with the ability to re-prioritise regularly

·You’re able to multi-task well and use your initiative

·You’ll be confident in managing suppliers to a good standard & challenge where needed to deliver results

·You’ll be a strong team player who is flexible and adaptable

Communication

·You’ll be able to confidently explain and train others credibly on safety and process-related topics

·You’ll communicate well and concisely in both the verbal and written – ensuring you give clear direction

Problem-solving

·You have the ability to react quickly and decisively when faced with a problem or issue

·You’ll have a positive can-do attitude and always come with solutions

·When necessary, you’ll be able to work out of hours to support service delivery needs

Our Values

We’re positive

You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity

We’re personal

You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach

We’re inclusive

You actively seek out ideas & opinions different to your own and incorporate them into your plans

We don’t stop at good

You’re always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work

We’re team 1st

You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve

Where you’ll be working

You will base yourself across our London spaces, up to 5 days per week. The role will also involve travel across our Reading and Manchester spaces and further afield as the business grows.

Ready to join the Work.Life way? We’re excited to hear from you.

At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.

We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

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