We are redefining how people approach their health
ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions.
Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, having generated a waitlist of over 300,000, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.
We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.
We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
Check out what life is like for our Engineers at our ZOE Engineering page
About the team
The Payments team is integral to the success of ZOE. We guide our users smoothly through the payment process, which includes subscriptions, instalment plans, and retests. We do this by offering them clear payment options, and a smooth signup and checkout process. We maximise acquisition & convert prospects to customers, as well as deliver pricing options that make ZOE members happy to renew.
In terms of domain ownership, you will be covering a number of areas from Checkout, Pricing model, and Referral schemes to Account management and creation of financial reporting.
About the role
We are looking for someone to lead the team encouraging sustainable delivery at pace. You will partner with engineers, product managers and product designers to deliver great customer impact and make ZOE a great place to work.
You'll beLeading 1 team of 3-4 engineers, focusing on outcomes over output Hands-on when needed and help with code if required, as well as challenging engineers on their technical skills and contributing to technical discussions and systems design. Coaching, mentoring and developing high-performing engineers. Ensuring high psychological safety Partnering with our product and science teams to establish the roadmap and achieve sustainable throughput while iterating fast Challenging engineers on system design, scope or sequencing to deliver faster while decreasing the technical debt. You are not afraid to dive into a very technical conversation Actively tackling any bottleneck in the system, wherever they are Contributing to the evolution of our architecture, tools and processes Partnering with other engineering managers on cross cutting initiatives like hiring or onboarding.
We think you'll be great if youAre experienced in leading a distributed full-stack team, in a fast pace environment. Still consider yourself a software engineer at heart and are willing to be hands-on when required. Have managed 3+ direct reports before. Are someone who takes ownership and is comfortable with ambiguity. Provide clarity and make things happen at pace Have an appetite to work closely with our product team to test and release new ideas fast Challenge teams to measure impact and demonstrate added value Have great communication skills. Both verbal and in writing
We will also appreciateAn incredible growth mindset. You read books, watch talks, listen to podcasts and are never afraid to try new things Experience building mobile apps Experience deploying machine learning in production Experience with scalability (backend, data pipelines)
The interview processIntro to ZOE with a Talent Partner (30 mins). Intro with our VP of Engineering or Senior Engineering Manager (30mins). Technical Interview & Systems Design (90 mins). As part of this stage, we will ask you to teach us something technical asynchronously (text or video) to assess your ability to go in-depth and communicate. Behavioural interviews with a Senior Engineering manager (60mins) and VP of Engineering (60 mins). Meet a senior stakeholder outside of Technology (30mins) and meet a founder (30mins).
Check out what life is like for our Engineers at our ZOE Engineering page
This isn't for you if:
💔 Our mission to help people live healthier lives doesn’t excite you.
💔 You aren’t comfortable with ambiguity, or thinking from first principles.
💔 You don’t enjoy working in a fast paced environment.
💔 You aren’t happy taking an MVP approach and doing what’s good enough for now
Why you’ll love it here
Discover our values and our career page to find out more.
⭐ You'll be energised by testimonials of members who had life-changing experiences
⭐ You’ll be surrounded by the most friendly, supportive colleagues you can imagine. We have assembled the sharpest minds from diverse backgrounds
⭐ As we grow, so will you! ZOE’s fast-paced, challenging environment offers you great opportunities for professional development, supported by a yearly growth budget (£150/€175/$200 no question asked budget and up to £750/€875/$1,000 with your manager's approval).
⭐ We embraced flexible and distributed working and keep everyone informed through our transparent culture. You will be in complete control of your work environment. We have an office open to you, but you are never required to use it. You can choose whether to come in and meet colleagues face to face, or be fully remote
⭐ Switching off is important! At ZOE, we understand that to do your best work, you also need to be able to relax and connect with your colleagues. Enjoy our fun virtual and face-to-face social events, supported by a $70/month social budget
What we can offer you:
Remote-first - work from home, pop into our London/Boston offices, or work within the EU; you have flexibility to choose your own place of work and work flexibly
Stock options - we want everyone to be rewarded for contribution to our growth
Paid time-off - on top of any national / bank holidays, you get 28 days off (25 plus 1 life-event and 2 company-wide reset days)
Enhanced parental leave - Enhanced parental leave, family planning and pregnancy/adoption loss leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter
Private healthcare and life assurance - flexible options to choose what fits
Health and wellbeing - ZOE nutrition product, Employee Assistance Program, Spill mental health support, Cycle to Work, yoga and more
Pension - paying monthly and offering flexibility to top your pension up
Allocated social, WFH and Growth (L&D) budgets from the day you join
Plenty of learning and social opportunities