Financial Crime Specialist (Disputes Claims)

About the role

In the role, you will work within the Fraud and Financial Crime Team to investigate and resolve consumer fraud and dispute claims.

You'll be helping customers by investigating and deciding the required action. You’ll ensure that disputes and chargebacks are raised per Mastercard guidelines and monitor subsequent success rates and merchant challenges.

The successful candidate will play a significant part in the growth of the fraud and financial crime function and embed it across the firm to provide a secure foundation for its growth.

Your team’s objectives

The objective of the Fraud and Financial Crime Team is to build and enhance a practical framework to combat fraud and financial crime whilst balancing the needs of the firm’s customers. Risk mitigation is a crucial objective for the team, and there is also a focus on data analysis and automation to deliver solutions most efficiently and effectively.

The team works closely with all areas of the business to help support initiatives across the firm to provide advice and solutions so that we can grow securely.

How you’ll impact those objectives

This role will play an integral part in resolving Customer disputes, Fraud claims, and Customer servicing processes within the Fraud and Financial Crime function.

In this role, you need to be able to

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• Demonstrate at least one year of experience processing chargebacks on the Mastercard scheme
  
• Demonstrate the ability to execute processes
  
  
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  Identify process improvement and identify areas of optimisation for management
  
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  Work independently and have the ability to arrive at the right outcome for the customer
  
• Understand customer impacts
  
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  Demonstrate experience of working autonomously and from your initiative
  
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  Understand risks and effectively apply solutions proportionate to the nature of the risk whilst considering the firm's customers
  
• Experience working with SAS, SQL or Python is preferred
  
• Assist the team leader with the management of the Service level agreements 
  
  
• Demonstrate the ability to investigate all fraud types of a Credit card product
  
• Demonstrate to resolve credit card customer dispute claims
  
  
• Have a hunger to learn and develop
  
  

Necessary deliverables within the role

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  Work collaboratively with key stakeholders across the business
  
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  Complete investigations of customer claims within the agreed SLAs
  
  
• Ensure that investigation files and other documents are adequately completed
  
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  Identify areas of optimisation and implement process enhancements
  
• Be responsible for identifying your areas of development and work with management to develop in these areas (training, mentoring etc.)
  
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  Be connected within the industry to identify best practices, be aware of new and emerging risks and stay current with new systems and technology
  
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  Investigate disputed transactions and decide the correct course of action to take
  
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  Analyse and resolve disputes and chargeback cases received in line with the card schemes guidelines to give the customer the correct outcome
  
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  Process chargebacks and merchant challenges within the Mastercard portal 
  
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  Identify fraudulent trends and other issues which could affect the customer
  

Life at Lendable (also check out our Glassdoor page)

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• The opportunity to scale up one of the world’s most successful fintech companies.
  
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  Best-in-class compensation including equity.
  
• You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
  
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  Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.
  
• We care for our Lendies' well-being both physically and mentally so we opt for the highest coverage when it comes to private health insurance
  
  
• We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements.
  
• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London