Senior Operations Manager

We Are Redefining How People Approach Their Health

ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions. 

Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, having generated a waitlist of over 300,000, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.

We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.

We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

About the team...

The Operations team is responsible for the execution and success of our members throughout their testing experience. This team covers all backend operations from order to results delivery; including inventory & fulfilment, vendor management & performance, and testing data analysis. We bridge the gap between member expectations and lived experience. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions.

About the role...

We’re looking for a process-driven leader to manage a team across varied Operations functions, solve complex challenges, and help shape a scalable operations team. You’ll be responsible for managing day-to-day operations of our testing product; increasing our efficiency, streamlining process, and helping scale ZOE’s operations to meet growing demand.

You'll be...

Responsible for Operations capacity planning in collaboration with marketing, service and analytics teams Serving as escalation point for operational issues and driving resolutions with robust mitigation strategies and creatively solving complex issues Monitoring and analysing key operational metrics to assess operational performance, identify trends, and propose actionable solutions for improvement Overseeing the development and implementation of standard operating procedures to streamline workflows and ensure consistency in operations Championing our value of “understanding our members”, and be a voice for them in our planning and decision making across operations Leading Operations professionals, providing guidance, mentorship, and fostering a culture of continuous improvement within the organisation Building strong cross functional relationships across ZOE to ensure alignment and cooperation in achieving company goals and objectives.

You'll be a great fit if...

You have strong management skills, providing guidance, mentorship, and feedback You’re a confident communicator, experienced working with stakeholders across all levels of an organisation You’re able to facilitate impactful change in cross functional teams You have proven experience in operations management You’re a confident leader, focused on data driven decision making to benefit the business  You’re able to manage through ambiguity, stress, adversity, and conflict to establish focus and deliver against business goals You’re experienced in building, developing and managing a team You’re collaborative, positive, people-oriented and enthusiastic You have technical experience using BigQuery and SQL.

These are the ideal skills, attributes, and experience we’re looking for in this role. Don’t worry if you don’t tick all the boxes, especially on the skills and experience front, we’re happy to upskill for the right candidate. 

Life as a ZOEntist – what you can expect from us:

As well as industry-benchmarked compensation and all the hardware and software you need, we offer a thoughtfully-curated list of benefits. We expect this list to evolve as we continue supporting our team members’ long-term personal and professional growth, and their wellbeing. 

Remote-first: Work flexibly – from home, our London office, or anywhere within the EU 

Stock options: So you can share in our growth 

Paid time off: 28 days paid leave (25 holiday days, plus 2 company-wide reset days, and 1 “life event” day) 

Enhanced Parental Leave: On top of the statutory offering

Flexible private healthcare and life assurance options

Pension contribution: Pay monthly or top up  – your choice. 

Health and wellbeing: Like our Employee Assistance Program and Cycle to Work Scheme

Social, WFH, and Growth (L&D) budgets. Plus, multiple opportunities to connect, grow, and socialise 

We’re all about equal opportunities 

We know that a successful team is made up of diverse people, able to be their authentic selves. To continue growing our team in the best way, we believe that equal opportunities matter, so we encourage candidates from any underrepresented backgrounds to apply for this role. You can view our Equal Opportunities statement in full here. 

A closer look at ZOE Think you’ve heard our name somewhere before? We were the team behind the COVID Symptom Study, which has since become the ZOE Health Study (ZHS). We use the power of community science to conduct large-scale research from the comfort of contributors’ own homes. Our collective work and expertise in biology, engineering, and data/nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

Seen ZOE in the media recently? Catch our co-founder Professor Tim Spector (one of the world’s most cited scientists) and our Chief Scientist Dr Sarah Berry on this BBC Panorama, and listen to CEO Jonathan Wolf unpack the latest in science and nutrition on our ZOE podcast. 

Oh, and if you’re wondering why ZOE? It translates to “Life” in Greek, which we’re helping ZOE members enjoy to the fullest.