Senior Manager - Insights and Analytics

We are Not On The High Street

We believe the big things should be celebrated – hard. Milestone birthdays, mates getting hitched, new pads… But we also love making a big deal about the small things, too.

We’re home to 5,000+ phenomenal small creative businesses that we are proud to call our Partners. So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.

On top of our brilliant Partners, products, and customers (not to mention our incredible team), we have seen some really amazing recent changes. We’ve rebranded (check out the new site and app), have a whole host of new products and as well as that, Leanne Rothwell, with NOTHS for over 10 years, was honoured to take over as CEO to drive the next era at NOTHS.

We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.

We’re a team of 150 or so who all thrive in roles that make an impact and a difference and we are looking for like-minded people.

You’re laser-focused when it comes to the task at hand. You’re not afraid to make big decisions and take some risks. You have a positive attitude to learn if things don’t go to plan and re-iterate to get your idea working. You’re a team player willing to lift others up and collaborate.

If this applies to you then we are the right fit for you, our perks and benefits are at the bottom of the description but if you want to know more about the role itself read on.

Purpose

As the Senior Manager - Insights & Analytics, you will lead a team responsible for ensuring the business understands the drivers of performance in commercial and strategic decision-making, trade, initiatives and product roadmap by using insights from internal and external data points. You will also manage a team of 3 people to deliver high-standard and impactful insights, reporting and a general understanding of the key metrics that drive the business and our customers.

The role partners closely with the Snr Commercial Finance Manager and Head of Marketing. More broadly this role plays a major part in the cross-functional trading team to support our ambitious trading goals, planning our trading activities and supporting commercial teams on the range side, marketing on the customer front and Tech & Product with great CX insights. 

You will demonstrate a passion for turning data into information, with a natural curiosity for what makes an e-commerce business tick and a belief that great insight leads to thoughtful decisions making. This role is therefore the go-to for opportunities and challenges that the company faces and the go-to for market, category, competitive and customer insights with a direct aim to drive profitable growth. 

You will partner with stakeholders across leadership to identify opportunities to drive incrementality and develop plans that support short and long-term results. Ultimately, your role is to influence the business in maximising its sales, revenue and profit potential through exceptional insights.

Ultimately you will be ensuring timely, accurate and collaborative delivery of reporting, and insight leads that enable the business and leads and customer outcomes.

There is a real opportunity for the right candidate to make this role their own. Reporting directly to the CFO, the right candidate will act as a coach-player with ample independence to drive change. Ensuring the Insights & Analytics team is set up for success and to partner with the wider business, whilst managing their own projects and working closely alongside leadership.

Accountabilities:

• Data Analysis: Dive into complex data sets to identify trends, patterns, and opportunities that reveal customer behaviour, market trends, and product performance.
• Consumer Insights: Utilise a mix of qualitative and quantitative research methods to understand customer preferences, needs, and pain points, translating them into actionable recommendations.
• Partner Collaboration: Work closely with our talented commercial team to gather insights on market trends, product demand, and customer feedback, fostering strong relationships to drive mutual success.
• Strategic Recommendations: Develop clear and concise insights that influence strategic decisions across departments, from marketing and product development to operations and partnerships.
• Reporting and Visualization: Create compelling visualisations and reports that communicate complex data in a simple and impactful manner, aiding in data-driven decision-making at all levels.
• Market Intelligence: Stay up-to-date with industry trends, competitive landscape, and emerging technologies to proactively identify new opportunities and stay ahead in the market.

Technical Skills:

• Bachelor's degree in Business, Marketing, Economics, or related field; advanced degree preferred.
• Experience: Proven track record (7+ years) in insights or data analysis roles, preferably within e-commerce or online marketplaces.
• Good knowledge of performance marketing digital channels, comfortable with Multi-Touch Attribution models (MTA) or other forms of digital ad tracking is key
• Analytical Skills: Strong proficiency in data analysis, statistical tools, and data visualisation platforms (e.g., SQL, Tableau, Python, R).
• Research Expertise: Experience with both qualitative and quantitative research methodologies to uncover deep consumer insights.
• Strategic Mindset: Ability to connect data insights to broader business strategies and make recommendations that drive meaningful outcomes.
• Collaborative Spirit: A team player with excellent communication skills and the ability to collaborate effectively across diverse teams.
• Passion for Creativity: Enthusiasm for our mission of celebrating creativity and individuality through exceptional products.

Our perks

It’s important to us that our people are well looked after, which is why we offer BUPA healthcare, Healthshield, life insurance and additional Mental health support through Spill

We have also worked very hard to come up with a set of policies that support work/life balance, flexible working, diversity and inclusion that help to reduce the stress of life.

We offer 25 days of annual leave plus 8 days of bank holidays and the ability to swap other religious holidays for these

We hold regular social events as well as holding hackathons and encourage our team to attend conferences and other L&D or networking events

Hybrid workplace

We endeavour to support our people to make sure work... well, works for them. To that end we are trialling out different ways of working - at the moment, we are remote first, getting together in person in London for key moments and to support connection and collaboration. Although this isn't how we're working right now, to join us, you should be able to work in London for 1-2 days per week.

Diversity and Inclusion

Our strategy is unite and empower: Together, we foster diversity and inclusion, strengthening belonging, allyship, and visibility for underrepresented groups among colleagues, customers, and Partners. 

Diversity and Inclusion is really important to us and that’s why everyone’s welcome at Not On The High Street – whoever they are, whatever their background.

As part of your application, you’ll be asked to complete an optional demographic survey to help us learn more about who wants to work with us and will only be used to help us figure out how to make our team(s) even more inclusive and attract more brilliant people to join us!

We have a DEI focus group as well as affinity groups that have their own budgets and can use this to help serve diversity and inclusion at NOTHS

Apply to join #teamNOTHS

Our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology.

You’ll speak with one of the recruitment team first (30 minutes) who will help you understand the role and company even better, you’ll then speak with the line manager (60 minutes), you'll be asked to complete a task before meeting key stakeholders during a final interview (90 minutes)

We’d love to hear more about you, your experience and why you want to join our team.

Good luck!