🦸 Administration / Finance / Customer Service Experts

🚲 🥾🏊 Who we are:

Active England is an active travel operator providing beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, The Lake District, Yorkshire and Northumberland and are now branching out into Scotland and Wales. Check out our website and social media for more information. 

🦸 Who you are:

We need 3 amazing admin superstars who are addicted to detail, passionate about travel and able to confidently assist the team in delivering amazing experiences. You'll have strong administrative skills, super customer service and are able to work independently as well as part of our awesome team.

🔍 About the roles:

• We need 3 more superheroes to join our team covering: Finance / Customer Service / Admin
• Location: Abingdon with option for some remote/flexible working
• Pay: up to £30,000 (depending on experience)
• Full-time or Part-time. 

✅ Main responsibilities:

Specific tasks and requirements for each role detailed below but all 3 roles will require the following skills:

• Excellent communication skills, both written and verbal. 
• Ability to work quickly and intentionally with deadlines, in a fast-paced environment and be adaptable, flexible, and highly organised. 
• Ability to work as a collaborative team player with meticulous attention to detail. 
• Proficiency in Microsoft applications, including Excel, Word and Outlook. 
• Ability to pick up and work with new IT Systems 
• Experience within an office environment, and with Finance Administration would be preferable but not essential as full training will be provided.

Financial Administration Expert

• Day to Day management of our Tour Operator Software
• Running and distribution of Weekly Reports as required including bank reconciliation, cashflow, tour profitability reports
• Input of invoices from all suppliers including hotels, guides etc
• Management of all Employee Expense Claims
• Reconciliation of internal company expenses, using online platform

Customer Service Administration Expert

• Managing inbound sales enquiries via email, phone, social media channels
• Processing of all orders and booking of all hotels and activities 
• Managing input of all customer, supplier information via our booking engine
• Preparing pre-trip information for all trips for all guests
• Working with our operational team to prepare guides for up-coming trips
• Dealing with customer queries pre and post trip, including post trip surveys 
• Ensuring all trip are accurately costed in line with profitability targets

Administration Assistant

• Input of all Customer Booking information onto Travel Software
• Assisting in management of Hotel Inventory, ensuring timely payments and provision of rooming lists and room releases
• Booking of hotels and relationships with all key hotel providers
• Booking of Events, Meals, and other activities for our trip schedule
• Maintaining Office Filing
• Answering & Directing phone calls as required
• Answering & Directing email enquiries as required
• Other ad-hoc administrative tasks as per the company’s requirement

🎁 Company Benefits:

• Permanent, Full-time employment 
• 25 days holiday + bank holidays and potential to earn additional annual leave days (due to heavy workload in summer months)
• Flexible / Hybrid working patterns in office and from home
• Company Stakeholder Pension 
• Company Private Health Plan and Maternity Package
• Training & career development opportunities 
• Team challenge weekends away and team activity days afternoons 
• Industry discounts including outdoor clothing/equipment, travel and insurance 

Please check out our website and social media to find out more about Active England.