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Join as a Lifecycle Manager to Spearhead Subscription Growth in a Dynamic Health Tech Space
Overview
Salary £4000 - £63000
Location London, England, United Kingdom,
Nomad Friendly? In-person- London United Kingdom
Expires Expires at anytime
Organisation Summary
Join a forward-thinking health technology company that is deeply committed to enhancing female health. As a Lifecycle Manager, you'll be part of a mission-driven team, dedicated to creating innovative strategies that improve the lives of women worldwide. Thrive in a culture that values data-driven decisions, embraces new trends and technologies in growth marketing, and encourages a user-first approach to product and service development.
Role Summary
- Develop and implement growth marketing strategies for subscription products.
- Segment target audiences and create personalized marketing campaigns.
- Optimize the customer journey and improve conversion rates.
- Execute strategies to reduce churn and increase subscriber retention.
- Analyze KPIs, provide insights, and make data-driven recommendations.
- Collaborate with cross-functional teams to align marketing with product and sales initiatives.
- Stay updated on industry trends and apply innovative approaches.
Role Requirements
- 5+ years in Growth Marketing with 2+ years in Lifecycle Marketing.
- Proven experience in subscription-based business models and revenue growth.
- Expertise in in-app, mobile, and email marketing channels.
- Strong analytical skills and proficiency in A/B testing and CRO techniques.
- Excellent communication skills for technical and non-technical stakeholders.
- Experience working in a fast-paced environment with competing demands.
- Keen interest in female health and building a better future.
- Desirable: B2C experience, health tech background, and a relevant Bachelor’s degree.
As a lifecycle manager focused on driving subscriptions, your role is to oversee the entire customer journey, from activation to winback. You would be responsible for developing strategies to attract new subscribers, engage them throughout their subscription period, and ultimately retain them as long-term customers.
This involves analysing customer data to understand behaviour patterns, creating targeted marketing campaigns, optimising the onboarding process, and implementing retention initiatives such as loyalty programs or personalised offers.
The aim is to achieve sustainable growth in subscriptions, enhance the worth of the customer base, and optimise the long-term value of subscribers by ensuring a positive and smooth experience throughout their entire journey.
Your Experience
Must have:
- 5+ years of experience in a Growth Marketing role;
- 2+ years of demonstrably strong Lifecycle Marketing & win back experience;
- Proven experience in the subscription-based business model with a result-oriented mindset;
- Focus on driving measurable growth and revenue;
- Expert with in-app, mobile and email channels;
- Communicate complex concepts clearly to both technical and non-technical stakeholders;
- General experience with A/B testing, hypothesis testing and assumption validation;
- Experience working cross-functionally;
- Having a user-first mentality;
- Strong analytical and problem-solving skills, with the ability to gather and interpret data, generate insights, and make data-driven decisions;
- Comfortable working in a fast-paced, dynamic environment with evolving priorities and competing demands;
- Passion for staying updated with the latest trends and innovations in growth marketing and subscription marketing;
- A passion for building a better future for female health;
- Go-getter attitude with a metric-driven approach;
- Self-motivated, an optimist, someone who thrives in a dynamic environment where there’s freedom to build something new.
Nice to have:
- B2C Experience;
- Experience working within Health Technology;
- Strong understanding of the cultural zeitgeist, female health and well-being brands, market dynamics and core consumer audience;
- Bachelor’s Degree in an academic or business speciality.
What you'll be doing
You'll be responsible for:
- Creating and implementing data-driven marketing strategies to drive revenue growth for our subscription-based products/services utilising in-app, mobile and email channels;
- Identifying segment target audiences based on demographics, behaviour, and preferences. Develop personalised marketing campaigns to effectively reach and engage these segments;
- Continuously analyse and optimise the customer journey to improve conversion rates at each stage of the funnel. Implement A/B testing and other CRO techniques to drive incremental improvements;
- Develop and execute strategies to reduce churn and increase subscriber retention;
- Utilise analytics tools and platforms to track, measure, and report on key performance indicators (KPIs) related to customer acquisition, conversion, retention, and revenue. Provide actionable insights and recommendations based on data analysis;
- Work closely with sales teams, product, design, and content, to align marketing strategies with product development, user experience, and sales initiatives;
- Keeping abreast of industry trends, best practices, and emerging technologies in growth marketing and subscription-based business models;
- Applying new insights and innovative approaches to drive continuous improvement.
You'll be targeted on:
- Increase the activation rate of a free user to a subscriber by 50%;
- Double the win back rate;
- Improving the conversion rate of trial users to paid subscribers by 10%;
- Reducing subscriber churn by 5%.
Salary Range:
Lithuania - €4000 – €4350 gross per month.
UK - ₤54,000 - ₤63,000 per year.
Ranges may vary depending on your skills, competencies and experience.
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