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Join Lendable as they are looking for a Collections Agent
Overview
Salary No salary declared 😔
Location Telephone House
Expires Expires at anytime
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
We’re building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s leading fintech unicorns with a team of just over 300 people
Among the top 10 fastest growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital, Goldman Sachs and Ontario Teachers' Pension Plan
Loved by customers with the best reviews in the market (4.9/5 across 10,000s of reviews)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance in the UK and are expanding our business to the US market. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.
Join us if you want to
You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize.
You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize.
The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: you’re a source of information on how we can get better.
You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success!
You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.
What we're looking for
You are an excellent communicator, and you really enjoy speaking with our customers. Your day-to-day will include regular contact over the phone, by email, and via live chat. Your conversations will often be challenging, working with our customers who are having payment difficulties to help get them back on track with their payments.
You are resilient. You’ll show sensitivity and courage to help find the best solutions for our customers who may be struggling and need additional support.
You are a team-player. You’ll be able to work well with others and show high levels of collaboration with colleagues across the business to ensure we get the best outcomes for our customers.
You are innovative. You can follow procedures and processes but also proactively find ways to innovate and improve the service we provide to customers.
You enjoy problem-solving and thinking creatively and independently. We are a fast-paced, entrepreneurial environment. There is often a lot of working it out as you go, multitasking, and working out how things can be done better.
You have a driven mindset. You will work towards both individual and team performance targets to ensure we deliver consistent high standards to customers and the business achieves its objectives.
You love having fun. We work very hard, so laughter every day is key.
* It's a massive plus for us if you have contact centre and/or collections experience.
Our team
What makes the Lendi ops team different
Lendi-ops is a bunch of brilliant and eclectic people, with different interests and superpowers thrown into the mix. We love learning and having fun whilst doing so. It’s not about fitting into the existing mould, but each and every person being a part of creating something brilliant, that we can all be proud of.
Our Values
The mutual trust and respect within Lendi-ops creates an environment to thrive, grow and explore your talents and interests. Working independently and as a team, thinking autonomously, helping us shape our existing and new products to be the best. Learning from each other and trying new things without worrying about getting it wrong. And a ton of laughter. That’s where the magic is created.
Your Progression
Alongside the customer-facing part of the role, you can develop into becoming an area expert in various other operations functions. This can take you into leadership, creative or tech-focused roles within the team, or perhaps you’re interested in learning it all and becoming a generalist. OR - perhaps there’s an area that doesn’t exist yet that you could start up - we’d love to hear your ideas!
The Future
It’s an exciting time at Lendi-HQ. We’re experiencing huge growth in our existing products, we are bringing new products to market, and we have plan to continue our US expansion in the upcoming months, having launched our first product there last year! Join our growing operations team to have the opportunity to develop your skills across multi-product (multi-continent!) and other operations functions. While having lots of fun along the way - with wonderful people.
Life at Lendable (also check out our Glassdoor page)
The opportunity to scale up one of the world’s most successful fintech companies.
Best-in-class compensation including equity.
You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
Our in-house chef prepares fresh, healthy lunch in the office every Tuesday-Thursday
We care for our Lendies’ well-being both physically and mentally, so we offer the highest coverage when it comes to private health insurance
We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements
We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
