Customer Experience Assistant

Stubble & Co’s mission is to Do.More. to enable you to #GoAnywhereDoEverything.

We want to create bags that inspire people to get out and Do.More. Each bag is built to be used all day, every day. For daily commuters, gym-goers, weekender escapers, all-weather cyclists and frequent flyers.

Combining functionality, comfort and performance, without compromising on style, our range makes travelling easy. With carefully considered materials, compartments, straps and features, each bag has been thoughtfully designed to last for years to come. 

We’re looking for someone to act as a brand ambassador for Stubble & Co by providing world class customer service. 

Key responsibilities:

• Supporting our customers via email, phone and live chat

• Answering any customer related questions on social channels

• Troubleshooting issues and finding smart and practical solutions to any customer queries

• Becoming an expert on our products and customers, and sharing this knowledge with the rest of the business

• Supporting in monthly analytics on various parts of the business

• Supporting in other aspects of the business where needed

What we’re looking for:

• Previous customer experience (in any capacity, i.e e-commerce or retail)

• Knowledge of all social media platforms would be beneficial

• Outstanding attention to detail

• Excellent communication skills

• Appreciation for tone of voice and brand identity

• Willingness to work collaboratively within a growing team

• A proactive self-starter

• Energetic, positive and ambitious character

• A quick learner and a willingness to roll up your sleeves

• Experience in working to deadlines and being flexible in a fast-paced dynamic company

Salary: Competitive (based on experience)

Hours: We are looking to hire someone on either a part-time (20 hours per week) or full-time basis (40 hours per week). Our core working hours are between 10:00am to 4:00pm Monday to Friday, however, occasionally you will be required to work outside of these hours and days

Location: Hybrid, we work from our head office in London a minimum of two days per week

Term: Permanent (Part/Full-time)

Start date: ASAP

Application deadline: October 25th