Third-Party Oversight Manager

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:

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• One of the UK’s newest unicorns with a team of just over 250 people
  
• Among the top 10 fastest-growing tech companies in the UK
  
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  Profitable since 2017
  
• Backed by top investors including Balderton Capital and Goldman Sachs
  
  
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  Loved by customers with the best reviews in the market (4.8/5 across 10,000s of reviews)
  

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to

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• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
  
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
  
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
  

About the role

The Third Party Oversight Manager is responsible for building and rapidly implementing a comprehensive oversight function across our key suppliers.

This role reports directly to the Managing Director and will play a crucial and senior role within the operations team.

Your team’s objectives

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• Oversight: Maintain and manage appropriate oversight of our Third-party suppliers

  
  

• Supplier selection and onboarding: Ensure transparent, robust and compliant selection of all suppliers and an efficient onboarding process.

  
  

• Supplier performance management: Set clear expectations through solid, achievable SLA’s and KPI’s in the contract, and regular performance management

  
  

• Compliance and risk management: Take a 360-degree view of compliance and risk management, ensuring existing regulation is adhered to and alignment with future direction is maintained.

  
  

• Relationship management: Build trusting, effective relationships that deliver

  
  

How you’ll impact those objectives

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• Oversight
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  • Develop and implement a comprehensive oversight framework:

    
    

  • Design and establish a robust oversight framework that encompasses supplier performance, compliance, and quality.

    
    

  • Define key performance indicators (KPIs) and metrics to measure supplier performance and ensure adherence to regulatory requirements.

    
    

  • Create a comprehensive oversight plan that includes regular audits, reviews, and reporting mechanisms.

    
    
  
  
  
• Supplier selection and onboarding:
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  • Collaborate with stakeholders to identify potential suppliers and conduct thorough due diligence assessments.

    
    

  • Develop a streamlined supplier onboarding process, including contract negotiations, service level agreements (SLAs), and key performance indicators (KPIs).

    
    

  • Ensure that all suppliers meet regulatory requirements and adhere to industry best practices.

    
    
  
  
  
• Supplier performance management:
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  • Monitor supplier performance against established KPIs and SLAs, identifying areas for improvement and implementing corrective actions.

    
    

  • Conduct regular performance reviews and provide feedback to suppliers, addressing any issues or concerns.

    
    

  • Collaborate with suppliers to develop and implement improvement plans, fostering continuous enhancement of service quality.

    
    
  
  
  
• Compliance and risk management:
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  • Stay up-to-date with relevant legislation, regulations, and industry guidelines related to debt collection.

    
    

  • Ensure that all suppliers comply with legal and regulatory requirements, including data protection and consumer rights.

    
    

  • Identify and mitigate potential risks associated with third-party relationships, implementing appropriate controls and monitoring mechanisms.

    
    
  
  
  
• Relationship management:
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  • Foster strong relationships with key suppliers, acting as the main point of contact for escalations and issue resolution.

    
    

  • Collaborate with internal stakeholders to align objectives and ensure effective communication with suppliers.

    
    

  • Conduct regular meetings and performance reviews with suppliers to maintain open lines of communication and drive continuous improvement.

    
    
  
  
  

What do you need to succeed in this role

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• Risk Management Superstar: You'll need a keen eye for spotting risks and a knack for managing them like a pro. Keeping up with regulatory requirements and protecting our interests is crucial.

  
  

• Relationship Whisperer: Building strong relationships with our third-party providers is key. You'll be the master of communication, negotiation, and conflict resolution.

  
  

• Compliance Champion: Staying on top of regulations is a must.

  
  

• Strategic Visionary: You're not just here to oversee third-party relationships; you're here to align them with our long-term goals. You'll be evaluating potential partners, assessing their capabilities, and making sure they fit our strategic vision.

  
  

• Problem-Solving Ninja: Challenges? Bring 'em on! You're a pro at identifying and solving problems efficiently. Whether it's addressing risks or finding solutions to unexpected issues, you'll handle it like a true ninja. Let's tackle problems head-on and keep things running smoothly!

  
  

The interview process

We’re not a corporate so we try our best to get things moving as quickly as possible. For this role, we’d expect:

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• A quick phone call with one of the team

  
  

• A short exercise to complete in your own time

  
  
• Onsite Interview
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  • Discuss the exercise you completed

    
    

  • Meet the team you’ll work with daily

    
    

  • Meet the exec team

    
    
  
  
  

Life at Lendable (also check out our Glassdoor page)

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• The opportunity to scale up one of the world’s most successful fintech companies.
  
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  Best-in-class compensation including equity.
  
• You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
  
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  Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.
  
• We care for our Lendies’ well-being both physically and mentally, so we offer the highest coverage when it comes to private health insurance.
  
  
• We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements.
  
• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.