Pop-Up Clubhouse Assistant

Pop-Ups offer road riders and fans of the sport the perfect meeting place to enjoy organised rides, live racing, and the finest coffee. Setting up in key cycling cities and locations for a limited time, the Pop-Up Clubhouses provide an opportunity to experience Rapha products, and serve as the perfect introduction to Rapha and its mission to make road cycling the most popular sport in the world.

The Pop-Up Clubhouse Assistant is dedicated in delivering the legendary Rapha customer experience and engaging the local community. The first person any visitor to the Pop-Up Clubhouse will meet, the Clubhouse Assistant is welcoming and engaging, the ideal Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and cycling experience can build the perfect Rapha solution.

THE ROLE:

• This is a temporary position during the duration of the Pop-Up.
• Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all customers.
• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
• Provide expert Rapha product knowledge.
• Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
• Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values.
• Maintain the highest Visual Merchandising and house-keeping standards.
• Assist in the planning and delivery of Rides and Events from the Pop-Up.
• Support the team and work together to create an inspiring and positive working environment.

THE CANDIDATE:

The ideal candidate will have the following skills and qualities:

• Experience in retail environments.
• A passion for delivering legendary customer experiences.
• A proven track record of delivering results and the drive to exceed expectations.
• Strong people skills; a good communicator, approachable and engaging.
• Ability to prioritise and demonstrate initiative.
• Passionate about Rapha and its mission
• Ability to be flexible and agile to meet business needs.
• Knowledge of road cycling would be an advantage.
• Ability to work traditional retail hours such as nights, weekends and holidays.