Team Manager, Account Management

Location: London 🎡/ Nottingham 🏹

👋 About us

We’re a rapidly scaling company with a high-quality and complex proposition. Our mission within the Subscriber Growth team is to achieve world-class retention rates (ie NRR). With the growing team, we are opening a brand new Team Manager - AM role to take ownership of our account managers (AMs), reporting directly to the Head of Subscriber Growth. If you’re excited by the prospect of leading, motivating and growing our enthusiastic account management team then read on!

🥖 The role

We’re a market leading data company that provides information and insight on UK businesses but provide unparalleled data around those in high growth. Our Account Management team works tirelessly to assist our subscribers in getting the most value out of our platform whilst also keeping an eye on our book value through renewal, upsell and cross-sell negotiations.

This is a huge opportunity to help manage and coach the Account Management department but also to contribute towards the wider business strategy as we grow. As the Team Manager for AMs you’ll be in charge of your own team of Account Managers, with an expectation that you’ll be growing that number alongside planning and delivering new ways of working. 

Systems, processes, team strategy and more will all be within your remit. You will be working closely with our Head of Subscriber Growth & broader leadership team, contributing to everything from our data and feature development pipelines to our long-term commercial strategy.

Your day to day responsibilities will include:

🧑‍🏫 Leading a team of Account Managers (management & coaching).

📈 Being accountable for the retention and growth of your team's existing book: Guiding and motivating your team to hit and exceed targets, bringing energy, enthusiasm and practical advice to ensure the team exceeds targets and contributes to the commercial success of the company. 

🖥️ Monitor and report on team performance: activity, pipeline, forecasts and closed renewals

💪 Managing, coaching and growing a team: you will help all levels of the Account Management team to grow professionally and develop new skills. 

🧬 Implementing new processes & systems: what should we be putting in place to efficiently and effectively support our customers? How can we measure whether that is working or not? You’ll bring ideas and an iterative, data-led approach to these problems.

🤝 Participate in the hiring and interviewing process, as well as training and ramping up new team members.

🫵 About you

As a minimum, you should have:

• 5+ years of relevant experience within Account Management including both retaining and growing accounts
• 2+ years of management experience including onboarding new team members
• Able to accurately forecast team performance
• Examples of coaching employees through to success
• Worked in a relevant company that bears some resemblance to Beauhurst – whether it be B2B SaaS firm, or a company/financial data business
• A strong academic track record

Ideally, you’ll be:

• Empathetic and good at building relationships – understanding both customers and team members, you’ll know how to build strong personal relationships
• Equipped with a growth mindset & keen on continuous improvement – you’ll be constantly looking to develop yourself, your team and your systems and processes, and happy to admit (and learn from!) mistakes when things don’t turn out right
• Passionate about coaching, mentorship and team management
• Bright/intelligent – you’ll be sharp with numbers, a strong communicator and both intellectually and emotionally intelligent

🕊️ Our offer

We’ll offer a competitive package of salary and bonus. You will also participate in a generous share options scheme that allows you to share in the company value you’re helping to create. On top of this, you’ll also get:

🎓  Professional development: Ongoing training and development, and free books

🍰  A stake in the company: Substantial options scheme, so you can share in the growth that you help create

💻  The latest tech: We’ll provide you with all the tech you need to be productive (including a Mac!), whether you’re in the office or working from home

🌲  Health and wellness: Free counselling, wellbeing baskets, and healthy snacks

🎉  Events: Drinks every Friday, interesting talks from industry experts, company-wide parties and away days, plus regular team socials

🚄  Subsidised travel: Rail season ticket loan, free railcards, and a cycle to work scheme

If you want to read more about our benefits, our company culture, or our hybrid working policy, please check out these pages.

Ticking all the boxes?

📤Apply!

To apply please submit:

• Your updated CV 
• Answers to a couple of simple screening questions below

Please note that applications with generic answers to these questions will be automatically rejected.