People Operations Specialist / Partner

Flo’s success is built on the combined talent of our employees, and we’ve grown quickly. We’ve gone from a couple of hundred people a few years ago to a multinational business of around 400 people.
This can’t have happened without a superb People and Talent team owning the attraction, retention and motivation of a diverse, international and incredibly driven workforce, from someone’s application right through to them building their career with us.

As the People Operations Specialist at Flo, you play a crucial role in our People&Talent world. Your main focuses are employee experience and company compliance. You're all about continuous improvement and collaborating with various teams to make Flo the best place of work.

If you're an experienced People Ops professional eager to expand your horizons and depth of expertise and domain knowledge by joining a high-performing team in a world-class growth business, we're here to support your growth.

Please note that you're expected to commute to our London office twice a week.

Your Experience

Must have:

• 
  
• 5 years of relevant job experience in People Operations or HR Shared Services teams;
  
• Good working knowledge of the UK and European employment legislation;
  
• Fluent English;
  
• Self-starter mindset with a strong desire to grow;
  
• Proven ability to deal autonomously with complex cases;
  
• Proven high-quality customer service mindset, excellent interpersonal skills and ability to establish strong relationships at all levels and across functions;
  
• Attention to detail with a high level of self-discipline;
  
• Ability to work with data analysis and insights on an advanced level (strong Excel/GoogleSheets skills, working with dashboards, People analytics and various systems and platforms across the People tech stack);
  
• Focus on being proactive and result-oriented.
  

Nice to have:

• 
  
• Tech Industry experience;
  
• International working experience;
  
• Working in an international and multicultural team.
  

What you'll be doing

You'll be responsible for:

• 
  
• One-stop shop for people matters for Flo UK and NL entities:
  
  
  • 
    
  • Onboarding, Offboarding
    
  • Benefits
    
  • Pension management
    
  • Payroll
    
  • Annual leave & absence
    
  • Parental leaves
    
  • Employment relations queries and issues
    
  • Management of employee queries coming to the People Operations team, incl. via JIRA ticketing system;
    
  • Immigration and RTW management
    
  
  
  
• A point of contact for expat employees in the UK, keeping track of the employees’ visas and work eligibility;
  
• Stay up-to-date on the latest news and employment legislation in the UK and NL;
  
• Ensure adherence to local UK legislation, communicate and implement company policies and procedures locally. In partnership with Legal, implement any new policies to ensure local legal requirements are met;
  
• Assist People Operations Partners and HRBPs in employment relations cases resolutions, data handling and documentation flows;
  
• Keep employee data integrity in the HR information system Hibob, operate it on a daily basis, build process flows and use its analytics module to draw insights;
  
• Analyse effectiveness and continuously improve people operations processes and employee experience (automate, simplify, implement new solutions like GPTs, Zapier, etc.);
  
• Keep the local knowledge base of the PeopleOps team up to date and follow the best world practices;
  
• Work in collaboration with other enabling services teams ((Finance, Legal, Compliance, internal  IT) to deliver elegant streamlined workflows and processes to scale the PeopleOps services at Flo and provide world-class People experience.
  

Salary Range: 
UK - ₤27,000 - ₤45,000 gross per year.

The role is open to Specialist or Partner level depending on experience, with the salary range reflecting this.

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