Workshop and Field Technician

About Origin

We’ve come a long way since 2004—and we’re just getting started. 

As one of the longest-standing independent coffee roasters on UK shores, the love of coffee fuels everything we do. We work to challenge the expected, crafting tangible experiences and products that are impactful and progressive. We work hard, and with integrity, to shape and share exceptional coffee, fairly, with all. As a B-Corp-accredited coffee roaster, we’re not here to jump on bandwagons. No greenwashing. No jargon: an inclusive, global community, listening and speaking up for the future we believe in. 

We build, nurture, and champion relationships at the source, celebrating farmers, cooperatives, and producers. We support direct trade, traceability, and quality. From crop to cup, every step of our journey is considered; we’re proud to be held accountable, always striving for better ways to do business, placing people and the planet before profit.

Dedicated, curious, driven, and open-minded, we’re not afraid to push boundaries and shape positive change. With a growing team of award-winning coffee professionals, a world-class coffee programme, six coffee shops, and an ever-evolving product range, we continue to work hard to create inclusive spaces within Origin as well as everywhere we go, where conversations can grow. We move fast yet stay grounded, cutting paths through the noise, and have a lot of fun along the way. We’re here for ideas, rolling up our sleeves, and sharing new perspectives. Opportunities are on the table—yours to shape, with full support. 

Join us in pursuit of coffee excellence.

The role overview

As the Workshop Technician, you will work out of our technical service room in Bristol. Your primary responsibilities will be to carry out maintenance duties on coffee machines such as La Marzocco, within the workshop and be on-call as a eld technician when required.

You will be responsible for receipting goods in and out, completing the necessary paperwork to ensure workflow is well managed, dismantling the machines ready for repair; troubleshooting, carrying out preventative maintenance, replacing parts, and lastly ensuring the machines are ready for dispatch and installation by the eld engineers. Part of the repair process will involve cleaning parts to ensure the machine is working and ready to be reinstalled.

There is a constant flow of work and a rhythm of knowing how to triage the to-do list; realising what is urgent and what can wait. You will oversee all stock levels within the workshop, including all parts required by the workshop or to ensure a field engineer can carry out their work.

This is a developmental role with three/four workshop-based days and the rest in the eld. The field-based role will be on a reactive basis and you will be required to visit one of our customers. When in the field, you will be reinstalling the equipment you have serviced in the workshop. As the primary technician, our new Bristol workshop will be your domain to keep the space clean and organised.

Our Technical headquarters are in Leyton, London, where you will initially spend time with our Workshop Coordinator to establish our ways of working and best practices. Following initial training, you will train as you learn and will require the initiative to work independently supported by our regional technicians and senior members of the team. We hold in and out of house up-skilling on all the equipment we work with throughout the year and you will be trained accordingly.

An all-electric branded van will be provided for the role, available for work use only and ongoing support will always be on hand from our experienced team in Cornwall and London.

The role responsibilities 

A workshop-based role, responsible for maintenance and repair of espresso coffee machines and equipment is the core of all activity. 

The field role is responsible for the upkeep of our customer's coffee machines and equipment.

Workshop based 

• Responsible for receipting goods-in and goods-out using our stock inventory system 
• Responsible for spare parts management – regularly monitoring stock levels within the workshop and correctly logging all parts and re-ordering when required 
• Responsible for installing water filtration systems 
• Responsible for the installation of traditional espresso coffee machines and hot water systems 
• Responsible for maintaining a clean, tidy, and professional work area always 
• Identify and carry out planned preventative maintenance in line with service scheduled workload 
• Prepare equipment for installation 
• Refurbish, service & repair of ex-rental equipment 
• Regularly communicate with your line manager to discuss the daily work schedule, identify communication with customers and highlight where follow-ups are required 
• You will always adhere to standard operating procedures and work processes 
• You will require a base level of fitness and good health as you will manually lift all equipment throughout the working day 
• You will require good manual dexterity as you will use hand tools daily to repair and new parts 
• An ability to record accurate and detailed inventory and invoicing records as well as question and report any anomalies 
• You will communicate with departments across the business and communicate relevant information in a timely and accurate manner 
• To ensure all interactions represent the core values and behaviours of Origin Coffee.

Field-based 

• React to maintenance issues with our ever-growing customer base in the southwest
• Represent Origin when customer-facing including managing and communicating expectations around equipment usage 
• Make sure your van is kept in an orderly fashion with a constantly replenished parts stock for those emergencies.
• Working closely with our Technical coordinator to help and plan your diary management
• Overtime may be required from time to time as jobs can go over their allocated time frame.

Requirements

About you           

To be successful in this role, these are the things that matter the most: 

• You will have an intrinsic interest in how things work, how they go together and how they come apart; some would say a curious mindset, a natural problem solver, able to think on your feet.
• You have strong organisational skills with the ability to manage and prioritise multiple tasks and activities under your initiative and can deliver on time.

Essential qualities to have

• An acute eye with meticulous attention to detail with an ability to identify anomalies and mistakes 
• The ability to follow company systems and processes 
• You ensure your working environment is efficient and organised, and you manage your workflow well 
• Timekeeping is a strength 
• Efficient, effective, and organised, both in the digital and practical world 
• Flexibility and reliability, as there may be some early mornings or late evenings depending on the workload 
• You will be comfortable working independently, building rapport and relationships with key suppliers in our industries and your colleagues 
• You have excellent verbal communication skills, with a friendly, professional, and accommodating manner
• A clean UK driving license.

Desirable qualities to have

• Mechanical experience is preferred but not essential, as training will be given 
• You may be barista-trained, which is brilliant as you will know your way around an espresso machine, but if you aren’t, don’t worry, you soon will be 
• You have an eye for detail and meticulous in everything you do 
• Demonstrable experience in working independently and as part of a team led by core values and business objectives 
• Ideally, you will understand a goods-in and goods-out process 
• You may already have a love for good coffee, but if you don’t, you soon will! 

Benefits

Competitive Salary
£27,000 FTE per annum. Salary is negotiable for the candidate with the knowledge and skills required to fulfil all elements of the role.

Nature of contract and working pattern

Permanent and full-time. Origin Coffee supports flexible working options for the right candidate who can meet both the role and the needs of the business.

Base

Bristol

Holidays

26 days including your birthday off, as well as 8 bank and public holidays.

Pension

Employer (5%) and Employee (3%) pension contribution, employees can increase their contribution.

Mental Health and Physical First Aid Training

We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety and happiness in the workplace.

Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay

We recognise the importance of family and provide enhanced pay to support all parents and their journey to becoming one.

Transitioning at Work Policy

We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equality and diversity supporting our colleagues who identify as trans and providing support through any transitioning process.

Financial Wellbeing Support

We have partnered with Wagestream, a financial well-being provider that offers financial coaching, money management, debt advice, and individual-tailored advice.

Employee Assistant Programme

A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work.

Continued Professional Development

We invest in all our employees by supporting personal development and encouraging you to broaden your experience and learning potential, led by you.

SCA Training

Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive!

An Employee Referral Scheme

Once you join Origin, you’ll want to introduce like-minded people to us. When you do, they settle in and pass their probation, you earn £200.

Other

Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!