Client Success Specialist

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Client Success Specialist to join our Client Success team and ensure our partners continue to get the most out of DICE. 

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

You’ll connect with event creators and give them the knowledge they need to share and promote their events. You’ll provide feedback to our Product teams for improvements on our creator tools, and use data to help partners put on successful shows.

You’ll be

• Providing a high-quality service to global DICE partners, including responding to emails in a timely manner, setting partners up on the systems, and building live events. 
• Communicating and working across teams to provide the best support possible for the client. 
• Creating documentation and developing skills to educate the team on product functionality and processes.
• Working on our creator tool and communicating bugs to the Product team.
• Providing the Product team with feedback on how we can improve our creator tool.
• Giving detailed, expert advice and support to partners.
• Able to adapt in a fast-paced environment.
• A team player.

You are

• Passionate, humble and talented.
• A fan of music and culture.
• Actively responsible.
• Excellent at prioritising tasks.
• Comfortable working flexible hours.
• Able to identify ways to make internal tasks simpler.
• A stellar communicator with a professional attitude.
• Comfortable working independently and taking ownership of your work. 

You’ll need

• To be tech-savvy and love problem-solving.
• To be detail-obsessed and proactive.
• Solid understanding of the ticketing and music industry.
• Proven experience helping customers in a digital environment. Direct event ticketing experience is a plus.
• Experience supporting or managing partner accounts.
• Fluency in Spanish, Italian, Portuguese or German is a plus.
• Experience with G-suite and Salesforce is a plus.

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris, Milan, Berlin and Mumbai. We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast. Read about our Series C funding and our latest funding round to see what’s next for DICE.

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a more diverse, equitable and inclusive DICE.

Our Benefits

• Unlimited Paid Holiday 
• Monthly DICE Credits
• Private health insurance with Vitality with tons of perks
• Workplace pension with Penfold 
• Coaching and CBT sessions
• Classpass
• Summer Workation
• Summer Fridays
• Generous Parental Package
• Eye Care Vouchers
• Cycle 2 Work
• Season Ticket Loans

We recognise the benefits of hybrid working, and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. The application deadline for this role is January 5th.

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