Return to jobs Return to jobs

Membership Manager - London

Work.Life

Clock

Posted over 30 days ago...

Join the vibrant team at Work.Life as a Central London Space Manager and lead a thriving coworking community

Overview

icon Salary

No salary declared 馃様

icon Location

Work.Life offices, London

icon Nomad Friendly?

In-person- London United Kingdom

icon Expires

Expires at anytime

Organisation Summary

Work.Life is a leading flex workspace provider focused on creating happy, productive work environments. With a presence across London, Reading, and Manchester, Work.Life boasts 7,000+ members and a dedicated team of 70+ employees. The company prides itself on excellent workspace design, personal service, and a mission to be the UK鈥檚 favourite coworking provider, all while maintaining its status as a proud BCorp with strong sustainability goals.

Role Summary

  • Operate the coworking space with excellence, ensuring profitability and driving sales.
  • Manage all aspects of membership, from inquiries and renewals to maximizing revenue streams.
  • Oversee space operations to maintain high standards for facilities and member satisfaction.
  • Foster a collaborative community through events, networking, and local partnerships.
  • Contribute to sustainability initiatives and support company-wide goals.
  • Be the face of Work.Life, embodying and promoting company values.

Role Requirements

  • Proven sales experience with a track record of achieving targets.
  • Excellent customer service skills and business operations understanding.
  • Entrepreneurial spirit, excited to manage a space as if it were your own business.
  • Potential experience managing a team and owning a P&L.
  • Strong project management abilities.
  • Alignment with Work.Life鈥檚 values, including positivity, personal touch, inclusivity, ambition, and team-first attitude.

Why You鈥檒l Love Work.Life

  • Be part of a supportive and friendly team environment.
  • Enjoy benefits such as wellness packages, team budgets, unlimited coaching, and paid charity days.
  • Engage in team socials and receive discounts with local businesses.
  • Invest in your future with company pension schemes and other benefits.

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That鈥檚 why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.

Your role

We are looking for a talented and passionate Manager who is eager to take the reins of one of our Central London spaces.

You're a people-person, organised, insanely efficient; and someone who loves to build relationships and be at the heart of a thriving community.

Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly. You're an essential part of our mission to become the UK鈥檚 favourite coworking provider.

We trust our managers to run their spaces like their own business, which means operating the building excellently every day, driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you.

Your day to day

Sales & revenue

Be responsible for driving income in your space to achieve your budgets.

You鈥檒l own inbound membership enquiries for your space, as well as driving pro-active sales opportunities

Build to 100% building occupancy by conducting great tours and effectively selling the space.

Maintain occupancy by exceeding the expectations of your members, and by conducting effective contract renewals.

Maximise revenue opportunities eg. meeting rooms & event hire, printing, customisation extras & short-term usage.

Manage contracts and invoices relating to new and existing members.

Space operations

Onboard new members effectively, getting them off to a great start.

Manage the overheads in your space to achieve your budgets.

Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.

Work directly with management on any issues to ensure the highest level of member experience and satisfaction.

Update and complete membership records as appropriate to ensure information is accurate and current.

Create a collaborative community 鈥 internally & externally

Build meaningful connections for our members through events, personal introductions, and networking.

Check in regularly with members to understand their pain points, what鈥檚 working, and how we can continue to improve.

Develop Work.Life鈥檚 presence with the wider local community: you're an ambassador for everything we believe in!

Oversee events from weekly, space-wide events to unique events that you design and put on for your community.

Update and complete membership records as appropriate to ensure information is accurate and current.

Sustainability

We're a proud BCorp! You'll support our sustainability goals here by:

Upskilling in sustainability through onboarding & other training & joining Team power-hours & our online channels

Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team

Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year

Supporting in delivering or participating in our fundraising, awareness and partnership activations & events

How you'll be measured in this role - Your KPIs

Management of your P&L vs budget

NPS (Net Promoter Score) vs. company target of 62

Space Audit Score vs. company target of 90%

Mystery Shopping Score vs. Target of 90%

About you

You鈥檒l have sales experience; and a successful track record of prospecting, developing, and closing clients.

You鈥檒l have demonstrated customer service experience 鈥 proven ability to add value to your customers.

You鈥檒l understand business operations, and ideally have experience operating a business unit or department.

You鈥檒l have an entrepreneurial spirit and be excited to run your own business.

We'd also love it if

You have previous experience managing a small team.

You are used to commercial responsibilities, having owned a P&L.

You can demonstrate successful (small-scale) project management experience.

Our Values

We鈥檙e positive

You lift the mood in the room 鈥 celebrating success often & tackling problems & opportunities with positivity

We鈥檙e personal

You鈥檙e driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach

We鈥檙e inclusive

You actively seek out ideas & opinions different to your own and incorporate them into your plans

We don鈥檛 stop at good

You鈥檙e always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work

We鈥檙e team 1st

You鈥檒l support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve.

Why you鈥檒l love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work聽happier.

A supportive & friendly team of hard-working people

33 days holiday per year incl. Bank Holidays (plus an additional day per year of service)

拢75/month towards your mental & physical wellbeing

Team joy budget to be spent together with the team

Unlimited coaching sessions per month through More Happi - our coaching partner

Optional therapy available via Self Space - our mental health partner

4 paid charity days per year

Quarterly team socials

Discounts with brilliant local businesses

Company Pension Scheme

Cycle to Work & Dash E-Bike Schemes

Salary-Sacrifice Nursery Benefits & Generous Parental Leave

The need to knows

The start date for this role is March (or as soon as you are available)

The interview process will be three stages: a phone interview and two face to face interviews

The final interview will include a presentation and an opportunity to meet the team

Viraj Mistry, Area Manager, will be the hiring manager for this role.


Ready to join the Work.Life way? We鈥檙e excited to hear from you.

At Work.Life, we鈥檙e committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.

We鈥檙e an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

Here鈥檚 our聽Privacy Policy, by applying for this job you accept how we will use your data.

Medal
Computer

Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started