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Membership Manager - Reading



Posted over 30 days ago...

Lead and Inspire at Work.Life: Where Happy Teams Thrive


icon Salary

No salary declared 馃様

icon Location

Work.Life offices, Reading

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In-person- Reading United Kingdom

icon Expires

Expires at anytime

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That鈥檚 why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.

Your role

We are looking for a talented and passionate Manager who is eager to take the reins of our Reading space.

You're a people-person, organised, insanely efficient; and someone who loves to build relationships and be at the heart of a thriving community.

Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly. You're an essential part of our mission to become the UK鈥檚 favourite coworking provider.

We trust our managers to run their spaces like their own business, which means operating the building excellently every day, driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you.

Your day to day

Sales & revenue

路聽聽聽聽聽聽Be responsible for driving income in your space to achieve your budgets.

路聽聽聽聽聽聽You鈥檒l own inbound membership enquiries for your space, as well as driving pro-active sales opportunities

路聽聽聽聽聽聽Build to 100% building occupancy by conducting great tours and effectively selling the space.

路聽聽聽聽聽聽Maintain occupancy by exceeding the expectations of your members, and by conducting effective contract renewals.

路聽聽聽聽聽聽Maximise revenue opportunities eg. meeting rooms & event hire, printing, customisation extras & short-term usage.

路聽聽聽聽聽聽Manage contracts and invoices relating to new and existing members.

Space operations

路聽聽聽聽聽聽Onboard new members effectively, getting them off to a great start.

路聽聽聽聽聽聽Manage the overheads in your space to achieve your budgets.

路聽聽聽聽聽聽Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.

路聽聽聽聽聽聽Work directly with management on any issues to ensure the highest level of member experience and satisfaction.

路聽聽聽聽聽聽Update and complete membership records as appropriate to ensure information is accurate and current.

Create a collaborative community 鈥 internally & externally

路聽聽聽聽聽聽Build meaningful connections for our members through events, personal introductions, and networking.

路聽聽聽聽聽聽Check in regularly with members to understand their pain points, what鈥檚 working, and how we can continue to improve.

路聽聽聽聽聽聽Develop Work.Life鈥檚 presence with the wider local community: you're an ambassador for everything we believe in!

路聽聽聽聽聽聽Oversee events from weekly, space-wide events to unique events that you design and put on for your community.

路聽聽聽聽聽聽Update and complete membership records as appropriate to ensure information is accurate and current.


We're a proud BCorp! You'll support our sustainability goals here by:

路聽聽聽聽聽聽Upskilling in sustainability through onboarding & other training & joining Team power-hours & our online channels

路聽聽聽聽聽聽Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team

路聽聽聽聽聽聽Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year

路聽聽聽聽聽聽Supporting in delivering or participating in our fundraising, awareness and partnership activations & events

How you'll be measured in this role - Your KPIs

路聽聽聽聽聽聽Management of your P&L vs budget

路聽聽聽聽聽聽NPS (Net Promoter Score) vs. company target of 62

路聽聽聽聽聽聽Space Audit Score vs. company target of 90%

路聽聽聽聽聽聽Mystery Shopping Score vs. Target of 90%

About you

路聽聽聽聽聽聽You鈥檒l have sales experience; and a successful track record of prospecting, developing, and closing clients.

路聽聽聽聽聽聽You鈥檒l have demonstrated customer service experience 鈥 proven ability to add value to your customers.

路聽聽聽聽聽聽You鈥檒l understand business operations, and ideally have experience operating a business unit or department.

路聽聽聽聽聽聽You鈥檒l have an entrepreneurial spirit and be excited to run your own business.

Our Values

We鈥檙e positive

You lift the mood in the room 鈥 celebrating success often & tackling problems & opportunities with positivity

We鈥檙e personal

You鈥檙e driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach

We鈥檙e inclusive

You actively seek out ideas & opinions different to your own and incorporate them into your plans

We don鈥檛 stop at good

You鈥檙e always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work

We鈥檙e team 1st

You鈥檒l support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve.

We'd also love it if

路聽聽聽聽聽聽You have previous experience managing a small team.

路聽聽聽聽聽聽You are used to commercial responsibilities, having owned a P&L.

路聽聽聽聽聽聽You can demonstrate successful (small-scale) project management experience.

Why you鈥檒l love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work聽happier.

路聽聽聽聽聽聽A supportive & friendly team of hard-working people

路聽聽聽聽聽聽33 days holiday per year incl. Bank Holidays (plus an additional day per year of service)

路聽聽聽聽聽聽拢75/month towards your mental & physical wellbeing

路聽聽聽聽聽聽Team joy budget to be spent together with the team

路聽聽聽聽聽聽 Unlimited coaching sessions per month through More Happi - our coaching partner

路聽聽聽聽聽聽Optional therapy available via Self Space - our mental health partner

路聽聽聽聽聽聽4 paid charity days per year

路聽聽聽聽聽聽Quarterly team socials

路聽聽聽聽聽聽Discounts with brilliant local businesses

路聽聽聽聽聽聽Company Pension Scheme

路聽聽聽聽聽聽Cycle to Work & Dash E-Bike Schemes

路聽聽聽聽聽聽Salary-Sacrifice Nursery Benefits & Generous Parental Leave

The need to knows

路聽聽聽聽聽聽The start date for this role is as soon as you are available

路聽聽聽聽聽聽The interview process will be three stages: a phone interview and two face to face interviews

路聽聽聽聽聽聽The final interview will include a presentation and an opportunity to meet the team

路聽聽聽聽聽聽Viraj Mistry, Area Manager, will be the hiring manager for this role.

Ready to join the Work.Life way? We鈥檙e excited to hear from you.

At Work.Life, we鈥檙e committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.

We鈥檙e an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

Here鈥檚 our聽Privacy Policy, by applying for this job you accept how we will use your data.


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