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Lead Product Manager, Growth

Monzo Bank


Posted over 30 days ago...

Join Monzo's Growth Team as a Senior Product Manager and revolutionize customer engagement with personalized messaging


icon Salary

No salary declared 😔

icon Location

Cardiff, London or Remote (UK)

icon Nomad Friendly?

98% Remote- UK

icon Expires

Expires at anytime

icon Visa

Visa sponsor - US

Organisation summary

Monzo is on a mission to transform banking for the better, making it transparent, straightforward, and inclusive. With a community-driven approach, Monzo is committed to building a bank that works for everyone, focusing on solving problems instead of selling products. As a part of Monzo, you'll have the chance to change lives and shape the future of banking.

Role Summary

  • Develop and implement strategies to boost customer engagement through personalized messaging.
  • Design user experiences that address customer needs and pain points.
  • Set and monitor goals, using data to drive decision-making and optimizations.
  • Collaborate with various teams to discover and validate new opportunities.
  • Communicate the product vision and maintain team and business alignment on priorities.
  • Deliver projects in collaboration with cross-functional partners to meet timelines and objectives.

Role Requirements

  • Experience with messaging or personalized content in customer engagement.
  • Track record of shipping high-quality products at a fast-growing company.
  • Ability to work with technical teams across various disciplines.
  • Results-oriented with a focus on customer value creation.
  • Data-driven mindset with experience in machine learning for optimization.
  • Prior experience in app-centric organizations.
  • A passion for learning and sharing knowledge.
  • Excitement for Monzo's vision and goals.

Application Process Details

  • Initial recruiter call.
  • Call with the hiring manager.
  • Experience Loop: Case Study, Project Walkthrough, and Values interview.
  • Final discussion with the Chief Product Officer.

📍London or Remote (UK) | 💰 £120,000 to £135,000 depending on experience + Benefits | Hear from the team 

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Growth Team:

We’re looking for a Lead Product Manager to join our Growth team to lead messaging in our mission to build one of the best, most innovative banks in the world.

The Growth team's vision for messaging is to provide customers with the right message, at the right time, and in the right place to unlock the Monzo magic. The team will work across in-app channels, email, and push notifications to educate customers about Monzo’s offerings and ultimately enhance the breadth of engagement. They take a holistic approach to messaging, creating tools that empower content creation by teams throughout the company, developing machine learning products to optimise messaging, and crafting new and improved user experiences to deliver content to customers. Additionally, the team builds systems to ensure adherence to customer-focused contact principles and assumes responsibility for long-term outcomes across message types and campaigns. The team is part of Monzo’s Growth Collective and directly contributes to the company’s goals for engagement.

Your day-to-day   

  • Create and execute on strategies to increase lifecycle engagement through personalised messaging products.
  • Create delightful experiences that solve user needs and pain points. You are a champion for our customers. 
  • Set clear goals and track progress against targets. 
  • Use a data-driven approach to identify opportunities and optimise customer engagement. 
  • Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities. 
  • Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. 
  • Lead planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. 

You should apply if:

  • You have a passion for the world of customer engagement and find excitement in this landscape. You have prior experience with messaging or other personalised content products (e.g., ads or content feeds).
  • You’ve shipped world-class products at a fast growing company
  • You're comfortable working within a deeply collaborative, highly technical team that spans across engineering, design, data, user research, and marketing.
  • You’re passionate about building value for customers and not just achieving business results
  • You're data-driven, enthusiastic about metrics, and intellectually honest about your work's performance, continually striving for improvement. You have a proven track record of making an impact through experimentation and optimization using machine learning.
  • You have previously worked for an app-first or app-centric organisation in the past
  • You’re passionate about learning every day and sharing your knowledge and experience.
  • What we’re doing here at Monzo excites you!

The interview process:

Our interview process involves 4 main stages: 

  • Recruiter call 
  • Initial call with hiring manager: Helena Buhr, Senior Product Director
  • Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview 
  • Final chat with our Chief Product Officer

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you have any specific questions ahead of this please contact us on [email removed - click apply for more details]

What’s in it for you:

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.



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