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Join the Dynamic Team at Rapha Clubhouse as a Clubhouse Assistant
Overview
Salary No salary declared 😔
Location Amsterdam, NL
Nomad Friendly? In-person- Amsterdam Netherlands
Expires Expires at anytime
Organisation Summary
Rapha is not just a company, it's a community dedicated to the love of road cycling. With Clubhouses across vibrant cities worldwide, Rapha creates a unique environment that blends retail, café culture, and cycling. As a hub for the Rapha Cycling Club, each Clubhouse is a beacon for cyclists and enthusiasts, offering live racing, events, and the finest coffee. This is your chance to become part of a brand that is synonymous with the sport's passion, determination, creativity, and communication.
Role Summary
- Provide exceptional customer service in both retail and café areas of the Clubhouse.
- Engage with every visitor, offering a warm welcome and a tailored Rapha experience.
- Drive sales by identifying customer needs and presenting appropriate product solutions.
- Share expert knowledge of Rapha products.
- Recommend café menu items and ensure a hospitable environment.
- Act as a brand ambassador, embodying and communicating Rapha's core values.
- Uphold high standards in Visual Merchandising and House-keeping.
- Participate in the organization and delivery of Clubhouse events and rides.
- Provide support to the café team, including preparation assistance.
- Collaborate with the team to foster an inspiring and positive workplace.
Role Requirements
- A commitment to delivering legendary customer experiences.
- A track record of achieving results and exceeding expectations.
- Strong communication skills and a personable approach.
- Flexibility to meet the evolving needs of the business.
- A passion for Rapha, cycling, and active sports.
- Interest in coffee and potential barista skills are a plus.
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE:
- Full time role consisting of 32-40 hours per week
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE:
The ideal candidate will have the following skills and qualities:
- A passion for delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Strong people skills – a good communicator, approachable and engaging
- Ability to prioritise and demonstrate initiative
- Passionate about Rapha
- Ability to be flexible and agile to meet business needs
- An appreciation and an interest in cycling and/or active sports
- An interest in coffee/barista training would also be an advantage
