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Join The Decision Lab as an HR and Operations Officer and shape the future of a dynamic consulting firm dedicated to behavioral science insights
Overview
Salary No salary declared 😔
Location 
Nomad Friendly? In-person
Expires Expires at anytime
Organisation summary - The Decision Lab is a forward-thinking consulting firm in Montréal focused on applying behavioral science to solve complex issues. With a mission to make behavioral insights accessible and beneficial for all, TDL has an impressive track record of working with esteemed organizations such as the Gates Foundation, Capital One, and the World Bank. The firm is young yet influential, and operates with a core philosophy encapsulated by the acronym SPICE: Socially conscious, Pragmatic, Inventive, Catalytic, and Evidence-based. A career with TDL means joining a diverse, distributed team committed to operational excellence and strategic growth. Learn more about The Decision Lab.
- Role Summary
- Oversee the full-cycle recruitment process and manage employee promotions.
- Handle operational oversight including budgeting for office expenses and ensuring efficient team workflows.
- Monitor team utilization rates and assess staffing requirements.
- Manage expense reports, coordinate with payroll, and handle employee requests.
- Conduct performance reviews, feedback cycles, and bonus distributions.
- Ensure legal compliance and confidentiality in all HR practices.
- Facilitate conflict resolution and drive employee engagement initiatives.
- Analyze HR metrics for data-driven decision-making and policy development.
- Maintain HR information systems and generate relevant reports.
- Role Requirements
- At least 5 years of experience in a similar HR and operational role.
- Fluency in English and Spanish, with French proficiency being ideal.
- Adept at analyzing HR-related data and metrics.
- Expertise in HR policy implementation and compliance.
- Excellent communication skills for effective inter-departmental engagement.
HR and Operations Officer
Department: Consulting
Employment Type: Full Time
Location: Mexico
Reporting To: Director of Consulting
Description
The Decision Lab is an applied behavioral science consulting firm based in Montréal. Our mission is to democratize the insights generated by behavioral insights to help people live better lives. We’re a young company, but we punch above our weight: in the past, we’ve worked with partners like the Gates Foundation, Capital One, and the World Bank, using scientific thinking to tackle some of the thorniest problems of our day.
Everything we do at TDL is guided by SPICE: Socially conscious, Pragmatic, Inventive, Catalytic, and Evidence-based. You can (and should!) read more about usand our core values here
TDL thrives on a distributed, diverse, and efficient team. The HR and Operations Manager is pivotal in ensuring that our workforce remains dynamic and well-serviced, providing both the strategic oversight and the day-to-day management that keeps our operations smooth and our team well-supported.
At The Decision Lab, you will be at the intersection of human resources and operational excellence. Here, your expertise won't just be valued – it will be celebrated. You'll have the opportunity to shape the very fabric of our organization, influencing our growth and evolution, while also ensuring that our teams are supported and our processes are efficient.
What you'll be working on
Recruitment: Oversee the full-cycle recruitment process, ensuring TDL's ability to identify and onboard top talent from around the world.
Employee promotions: Keep track of performance and maintain a view on targets for promotions, ensuring that they happen at the right time according to the policies.
Operational Oversight: Manage and budget for office expenses, maintain a comprehensive list of tools used by all employees, and create a calendar of activities for each team to ensure efficient workflow.
Utilization Rate & Staffing Assessment: Constantly monitor the utilization rate of different teams to ensure that it stays within the defined health range and take action when it is not. Collaborate with Directors and PLs to predict staffing needs and initiate recruitment.
Expense Management: Ensure that all expense reports are filed appropriately, and coordinate with the payroll department to ensure all expenses are reimbursed and payroll runs smoothly.
Employee Requests: Handle all requests that are already not covered by policies and either take action independently or revisit policies.
Performance and Feedback Management: Ensure timely and smooth execution of review and feedback cycles, as well as accurate computation and distribution of bonuses.
Ensure Smooth Onboarding: Monitor the onboarding process to ensure new hires have facetime with a manager, are onboarded into all relevant systems, receive their pay, etc.
Legal Navigator: Ensure all HR practices are compliant with relevant employment laws, acting as TDL's safeguard against potential disputes.
Confidentiality Guardian: Handle sensitive HR matters with professionalism, ensuring confidentiality and trust.
Mediation and Conflict Resolution: Address and resolve conflicts by acting as a mediator between employees and management, maintaining a positive work environment.
Engagement Initiatives: Spearhead employee engagement efforts, from team-building exercises to larger events, fostering a culture of camaraderie.
Data-Driven Decision Making: Analyze, report, and act upon retention and employee satisfaction metrics, ensuring TDL remains a sought-after place to work.
Draft Policies: Pitch new policies, to be reviewed every 6 months with the management team
HRIS and Reporting: Ensure accurate employment information is maintained in our systems, participate in HR projects, and generate reports tailored to business needs (e.g. keeping track of vacation, sick days, etc.)
What we are looking for
Experience: 5+ years in a similar role, with a focus on both operational and HR needs
Language Proficiency: Mastery of both English and Spanish and, ideally, French.
Analytic Rigor: Strong grasp of data analytics related to HR metrics.
Policy Expertise: Familiarity with implementing, communicating, and ensuring compliance with HR policies and procedures.
Client Engagement: While this is an internal role, strong communication skills are crucial for dealing with different departments and teams across TDL.
About the role
- Type: Permanent position
- Location: Mexico City office
- Seniority level and responsibility: This role and compensation will be tailored based on candidate experience, on a case-by-case basis.
