Site Manager

Job Description:

The Site Manager at CIC Sauna Stratford is responsible for overseeing the smooth operation of the community sauna site, facilities, customers and sauna team.This full-time position involves working four days a week on-site and one day a week in the office.

The Stratford Site Manger will report into our managing director and will be expected to be autonomous in approach and fully responsible for all day-to-day operations of the sauna site. You will be responsible for maintaining and improving the unique vibe of the site and maintaining our principles of inclusivity, affordability and authenticity. 

A big part of the role will be supporting managing the wider gardens and working with our landlord to activate the space 

This is a hands on and out of doors role that is physically demanding and is delivered in all weather conditions. We are open 7 days a week so weekend work will be required. 

Responsibilities include: 

• Managing the sauna experience, creating and maintaining a safe environment for the Sauna bathing community.
• Creative licence to improve the sauna environment, through physical installations, customer enhancements and event ideas
• Creating and maintaining site specific SOPs , and ensuring adherence to SOPs
• Managing the upkeep and implementation of risk assessments and making sure policy is adhered to
• Hiring, managing, motivating and training sauna attendants
• Putting together a weekly/monthly staff rota
• Managing timesheets
• Managing onboarding and training of new staff
• Monitoring sauna consumables (e.g. wood, cleaning products) and managing orders
• Identifying areas to improve the sauna site
• Working with the marketing team on promotions and events
• Staff appraisal and wellbeing in the work environment. 

Requirements:

• A good understanding of and personal interest in health and wellness.
• Experience in community focused grass roots organisations, at delivery level.
• Knowledge and experience of authentic Sauna practices.
• Management or supervisory experience.
• Excellent organisational skills
• Commitment to good customer care.
• A calm, caring and reassuring manner with public and community members. 
• A right to work in the UK
• Previous experience in a similar managerial role.
• Excellent leadership and communication skills 
• In-depth knowledge of sauna operation, maintenance, and safety protocols. Or willingness to learn.
• Strong organizational abilities to oversee site maintenance, repairs, and scheduling.
• A customer-focused mindset with the ability to handle and resolve customer concerns.
• An ability to adapt and think on your feet is crucial in this role.
• Flexibility and adaptability to work both on-site and in an office-based role.