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Volunteer Donor Experience Officer

The Reading Corner


Posted over 30 days ago...

We are seeking a Donor Experience Officer to join our small team here at The Reading Corner. Fundraising is essential to our success as a young charity, and engaging with our supporters is a huge part of our development. That’s where you come in!


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Guildford, GU47JJ

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Expires at anytime

What will you be doing?

With support from the CEO, Head of Operations, and Fundraising Consultant, you will be responsible for managing our supporter base, attracting new donors and helping to retain our existing ones. Communicating with our donors and obtaining feedback is imperative in making one-time supporters convert into regular donors, so we’ll need you to be inspiring and know your stuff!   You will play a crucial role in supporting our organisation's mission to promote literacy and a love for reading. You will manage our CRM, interacting with other departments to assist in engagement and request for support in our individual fundraising aims.   As our Donor Experience Officer, your duties and responsibilities will include: Maintaining our CRM: Keeping our supporter database GDPR compliant is incredibly important. We need this information kept up to date to ensure our financial records and personal information are accurate - this allows our communications to be as efficient as possible. Initiating new fundraising campaigns: All staff/volunteers at TRC have a responsibility in fundraising, but you can be the creative one and coming up with fab ideas for campaigns and funding projects. You will have plenty of support from department managers, but you‘ll be proactive in putting the wheels in motion for new donor generation initiatives. Supporter Communications: Donor retention is incredibly important, and we want to share what we’ve achieved with those who kindly support us. Your regular communications with our individual supporters will help us convert one-time donors into monthly or major donors, and keep them informed of where their donations go. Collaboration with TRC staff: We have various other volunteers who work in the fundraising and partnerships areas who would provide support in your ideas. Collaborating with these departments will not only help get your plans off the ground, but will give you access to a wider network of supporters and therefore extend our reach in the world of literacy.

What are we looking for?

This position is perfect for a proactive individual who enjoys building relationships and who is looking to use their expertise, experience and skills to help drive a Charity with enormous potential. We are looking for a creative and motivated individual who has great ideas for income generation and the drive to engage supporters. The time commitment for this role is 5h a week, to be done in one day or divided as necessary. Fortnightly attendance to 1-to-1 meetings with the CEO or Volunteering team is necessary, but these will be scheduled to everyone’s best interest. This role is fully remote and voluntary.   In order to be successful and get the most out of your volunteering with us, our new Donor Experience Officer will need:

Experience in a fundraising role - ESSENTIAL Knowledge of CRMs and supporter databases - ESSENTIAL Ability to use your initiative - we are all volunteers, so rely on you being proactive to get things done, or ask us if you need support (we are always happy to give it!) - ESSENTIAL Good communications skills, in some format - we are an inclusive organisation and want to ensure you are supported in working with our team. We normally use Slack to liaise between teams, among other platforms. Within donor experience, you will be able to identify which platforms your potential donors prefer. By letting us know how we can interact best with you, we can work effectively - ESSENTIAL Knowledge of writing top-notch communications - ESSENTIAL Experience of working with other volunteers - DESIRABLE Knowledge of GDPR - DESIRABLE

What difference will you make?

The Reading Corner works with the objective to promote literacy, diversity and inclusivity. Our services and infrastructure are used by children and young people from vulnerable and undeserved backgrounds. The organisation allows children and young adults to move forward and develop their skills in English Language and Literature in the case of our Literacy Development Programme; and Creative Writing and Illustration in our Mentorship Programme. Both programmes are designed with inclusivity, diversity and acceptance towards yourself and others in mind. The research conducted by Charity's trustees and its founder proves that the vocabulary of children born to low-income families can lag behind their high-income peers by up to 19 months at age 5 (Gascoigne & Gross, 2017). We have discovered that over 400.000 children in the UK don't own a single book, and having poor literacy skills has been proven to hold a person back at every stage of their life. Students who fail to reach the expected English standard at age 11 are three times more likely to experience mental health problems, and twice as likely to be unemployed by the time they are 34 years old. Furthermore, 1.800.000 children left primary school in 2018 unable to read and write to their age standard and 2.970.000 children in the UK do not see themselves represented in the books they read. By providing the next generation of thinkers and leaders with extra tools and education, we create opportunities to reduce inequalities and improve lives.


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