Volunteer AbilityNet Charity Tech Volunteer Coordinator - Wales

What will you be doing?

The post code for this role is just for the database, we are looking for 4 roles across North, Mid , South and West Wales Applicants for this role can reside anywhere in these regions. Overview:  All across the UK our 350 volunteers support older and/or disabled people remotely or at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet. They trouble shoot technical issues, offer impartial advice on technology, set up new tech and install hardware and software, show people how to use their tech at home e.g. shop online, send and receive emails and video call with family and friends, and make adaptations to support a disabled person’s specific technology needs. Each region has a volunteer Coordinator at the helm, managing the balance of client requests and volunteer resource to ensure each client’s IT needs are met in a timely and effective manner.   The role includes:

Using our online ticketing system to allocate and manage client requests within our Service Level Aims. Communicating with clients to provide updates on volunteer availability and any issues or delays to their ticket resolution. Creating local awareness by publicising the service to, for example, disability charity organisations, libraries, community centres etc. this could include making phone calls, popping in to introduce yourself and the service, or presenting/attending events or meetings. Reviewing monthly figures and trends and react appropriately with promotions and recruitment to fill gaps in service. Contacting, interviewing and feeding back on potential volunteers. Supporting and motivating your local volunteer team through team meetings and regular contact. Attending ad-hoc company events or meetings. Approving volunteers’ expenses. Undertaking client visits to provide IT support (if you also wish to be a Tech volunteer).

What are we looking for?

This role would be suitable for someone who has:

Marketing / communications experience A passion to help others. Great organisational skills. The ability to communicate and network with people from different organisations. Self-motivated. Presentation skills.

On average a Coordinator undertakes around 8-12 hours of volunteering a month, this can be flexible and fit around work and home commitments. Some of this will be from home, other time will be spent meeting new volunteers and/or visiting local organisations and groups which could be in or out of work hours, in the evenings and/or weekends to suit your other commitments.

What difference will you make?

As an AbilityNet Coordinator you and your team can help unleash the power of technology to ensure that older and disabled people are not excluded from the digital world.