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Join Payhawk as a Customer Support Specialist and Elevate Your Career in a Leading Global Spend Management Company
Overview
Salary
No salary declared 😔
Location
Sofia
Nomad Friendly?
98% Remote- Europe
Expires
Expires at anytime
Organisation summary
Payhawk is a cutting-edge spend management platform that integrates company cards, expenses, and accounts payable into one comprehensive solution. With headquarters in London, our dynamic technology empowers finance teams to oversee and automate spending efficiently. Our company culture promotes diversity, inclusivity, and we're committed to becoming B Corp certified, reflecting our dedication to societal and environmental betterment.
Role Summary
- Provide exceptional support to customers using Payhawk products.
- Respond promptly to customer inquiries through email and chat.
- Analyze and report on product malfunctions.
- Proactively engage with customers to resolve issues.
- Identify customer needs and guide them in using specific features.
- Collect customer feedback for the Product, Sales, and Marketing teams.
- Maintain internal databases with technical issues and customer interactions.
Role Requirements
- Minimum 2 years of customer support experience.
- Fluency in Bulgarian and English.
- Proficiency in case/ticket management systems (e.g., Intercom).
- Exceptional communication and problem-solving skills.
- Proactive attitude with a keen eye for detail.
Benefits
- 30 days of paid holiday leave.
- Competitive compensation package.
- Week exchange to international offices.
- Flexible working hours and remote work options.
- Regular team events.
- Additional medical care.
- Fully funded Multisport card.
- Office massages and personal assistant service.
- Access to Payhawk's products.
Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London, we combine company cards, reimbursable expenses and accounts payable into a single product. Our future-facing technology enables finance teams to control and automate company spending at scale. We have a diverse and inclusive work environment, and we are on a journey to improve our environmental and social impact and become B Corp certified.
The role of the Customer Support Specialist is to provide our customers with the best support in using our products. This involves being extremely responsive and proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role.
Responsibilities include responding to customer queries in a timely and accurate way, via email or chat (Intercom), analyzing and reporting product malfunctions, and proactively engaging with customers to solve issues. You will also be expected to identify customer needs and help customers use specific features, gather customer feedback and share with our Product, Sales and Marketing teams, and update our internal databases with information about technical issues and useful discussions with customers.
Job requirements include at least 2 years of customer support experience, fluency in Bulgarian and English, experience working with case/ticket management systems (Intercom), excellent communication and problem-solving skills, and a proactive attitude and attention to detail.
Benefits include 30 days holiday paid leave, competitive compensation package, a week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam), flexible working hours and opportunity to work from home, regular team-wide events, additional medical care, a fully funded Multisport card, company office massages, personal assistant service, and the opportunity to use the Payhawk product.
