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Claims Handler / Executive



Posted over 30 days ago...

Join Marshmallow and Revolutionize Insurance for Expats as a Claims Handler


icon Salary

No salary declared 😔

icon Location

London, UK - Hybrid

icon Nomad Friendly?

98% Remote- Europe

icon Expires

Expires at anytime

Organisation Summary

Marshmallow is an innovative insurance company on a mission to create fair prices for those moving to the UK. As a champion for expats and individuals often ignored by financial institutions, Marshmallow is dedicated to solving significant problems for a deserving demographic. The company's culture is built on backing the bold and embracing those who dare to be different.

Role Summary

  • Provide exceptional service throughout the customer's claim experience.
  • Communicate effectively with policyholders and external partners for a smooth process.
  • Organize and manage workloads efficiently.
  • Use internal systems to accurately record and maintain claims information.

Role Requirements

  • A diligent and hardworking individual who thrives in a fast-paced setting.
  • A self-starter capable of taking charge of their tasks.
  • Experience in proactive claims handling.
  • Exceptional customer service abilities.
  • Flexibility to adapt to last-minute changes.

Application Process Details

  • Initial call with the Talent Acquisition Team.
  • Skill-based interview.
  • Culture interview.
  • Notification of interview outcome.
  • Background checks to fulfill regulatory obligations.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role As a Claims Handler / Executive, you will be providing outstanding service throughout the customer claim journey. You will be liaising with policyholders and external partners to ensure a seamless customer experience. You will be managing your workload in an organised and efficient manner and using internal systems to record and accurately maintain correct claims information.

Job Requirements We are looking for someone who is diligent, industrious and enjoys working in a fast paced environment. You should be a self starter who can take ownership of their workload. You should have previous experience of handling claims in a proactive manner and have first-class customer service skills. You should be able to adjust to last minute changes in a flexible and adaptable way.

Benefits We offer flexible working with 1 day per fortnight with your team in our new collaborative London office. We have a competitive bonus scheme and a flexible benefits budget. We also offer sabbatical leave, work from anywhere policy, mental wellbeing support, learning and development opportunities, private health care, medical cash plan and a tech scheme.

Application Details Our process is broken up into 3 stages: Initial call with a member of our Talent Acquisition Team, a skill-based interview and a culture interview. We will let you know if you’re invited to an interview or not. We need to do some background checks on all new hires to meet our regulatory obligations as an FCA-authorised financial services company.


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